Solved

Outlook - smtp 554

Posted on 2006-11-01
4
1,757 Views
Last Modified: 2012-06-27
Hi Folks,

I have created an email address for a client of mine but they are complaining that they cant reply on this email address. They can receive emails fine.

They have set up the address in a new account in their outlook. When they try to reply to emails in that account they get this error:

'An unknown error has occurred. Account: 'mail.editeddomain.org.uk', Server: 'mail.editeddomain.org.uk', Protocol: SMTP, Server Response: '554 Please check your SMTP server is set to smtp.orange.co.uk. Further help is available at http://help.orange.co.uk/sessionBegin.do?solutionId=kb4473', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F'

orange is the isp, what could be causing this? have they just set up the account wrong in outlook?

Thanks
0
Comment
Question by:Steggs
  • 3
4 Comments
 
LVL 97

Expert Comment

by:war1
ID: 17852731
Greetings, Steggs !

Error message said that your SMTP server is wrong.  mail.editeddomain.org.uk should be set to smtp.orange.co.uk

Make sure authentication is not selected. See this trouble for your Orange account
http://help.orange.co.uk/sessionBegin.do?solutionId=kb4473'

Best wishes!
0
 
LVL 97

Expert Comment

by:war1
ID: 17873675
Steggs,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
0
 
LVL 30

Author Comment

by:Steggs
ID: 17979888
Hi war1,

I set up the same account in my outlook express at home and I can receive and send emails fine.

Why cant my client send emails with the same account in his outlook express? could it be a problem with outlook? Is there something that has to be enabled in outlook to be able to send emails from multiple accounts?

Regards

0
 
LVL 97

Accepted Solution

by:
war1 earned 250 total points
ID: 17980189
Steggs,

If you can send via Outlook Express, you should be able to send via Outlook. Something is interfering with Outlook in your client's computer.  Try setting up the same account in Outlook Express in your client's computer.

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it. Check if other programs running in the background is interfering. Disable one at a time the Firewall, antispyware, antispam, and all Norton programs.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

4. Check if outgoing mail server authentication is required. Select that option in account settings and use same settings as incoming server

5. Your ISP may be blocking port 25. Try using alternate port 587.

If no joy, you need to use your ISP SMTP server to send out emails.

6.  Check with email provider Tech Support to determine if server is having trouble.

7. See this troubleshooter for not sending
http://www.slipstick.com/problems/nosend.htm
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

696 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question