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c000021a {fatal system error} problems repairing from XP CD

Posted on 2006-11-01
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Last Modified: 2008-02-01
Kaspersky Anti Virus detected a Trojan and deleted svchost. When the PC restarted I had no internet connection and my task bar was missing. I tried to do a system restore but could not access it, also tried from command prompt but it failed saying something about system restore can not protect computer. Next step, I restored my registry, from a backup but when I restarted XP the message: stop c000021a {fatal system error} blue screen appeared. Next, I looked at your site and followed instructions under this problem heading. However, I've tried a repair with the CD but it doesn't recognise the partition. Please help.
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Question by:DaveParadise
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Expert Comment

by:KellyCraig
ID: 17852941
First of all.
o.o
It deleted your services host?
I don't even know how to respond to that.

Secondly
Thats why you lost inet and taskbar, your SERVICES HOST WAS GONE!

Thirdly,
What do you mean you can't re-install?
When your in the gui for the install after booting from the CD, do you mean that it cannot find any hard drives?

--Kelly
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Author Comment

by:DaveParadise
ID: 17853000
Yes, it can find hard drives but when I select the partition it says "XP cannot recognise the partition you selected".
Should I delete this partition? Will I lose data? Is there any way I can repair, please?
--Dave
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Accepted Solution

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KellyCraig earned 2000 total points
ID: 17853101
Hmm.
I personally do not know of a way to not loose data.
I would just wipe it and move on.
My suggestion, delete it and re-create.
However, you can use tools such as Bart PE
http://www.nu2.nu/pebuilder/

or Knoppix (if your a linux buff)
http://www.knoppix.org/

to boot the machine and save your files before a wipe.
--Kelly
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Author Comment

by:DaveParadise
ID: 17853178
OK. Thanks.
--Dave
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