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OWA 2003 - Can only view Inbox and Calendar

Posted on 2006-11-01
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Last Modified: 2008-01-09
Server is hosting both Exchange and the OWA
Running Exchange 2003

Outlook full clients work without issue
But OWA only allows viewing/editing of Inbox and Calendar.

Something has to have changed - as all feature were working several weeks ago.

Any ideas? Thanks!
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Question by:gigco
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Expert Comment

by:robjeeves
ID: 17856800
Ok mate this a loooooooooong shot but I use a feature called Outlook Segmentation.  Here is a link but basically you specify within ADSI edit a number and that number specifys what features in OWA are available.  Is this one user or everyone?  Take a look at the attributes of one user to rule this out as the cause.  Long shot but quite interesting anyway :-)

http://support.microsoft.com/kb/833340

Let me know how you go

Rob
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Expert Comment

by:LeeDerbyshire
ID: 17858566
When you say 'it only allows' Inbox and Calendar, do you mean that the links to other folders do not even appear; or that they appear, but an error is displayed when you try to use them?
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Author Comment

by:gigco
ID: 17860202
Rob,
  I tried your suggestion and to no avail.

Lee,
  Everything looks complete on the initial page, the side is loading and showing all folders and such - but when clicking on any folder other than "Inbox" or "Calendar" I just get a Loading in the main panel of the page. There is also an error that IE gives in the status window - the error states:


Line: 538  (This varies depending on the folder)
Char: 1
Error: Class not registered
Code: 0
URL: <our full url here>/exchange/<username>




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Expert Comment

by:LeeDerbyshire
ID: 17860497
Hmm, a JavaScript error.  It's hard to be sure where these come from.  The line 538 probably refers to one of the .js files loaded by OWA.  It would help if you could enable script debugging in IE, since then the exact problem statement will be highlighted in the debugger.  Have a look in your IE options, and uncheck Disable Script Debugging.  Then next time you see the error, it should ask if you want to debug the error.
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by:gigco
ID: 17860719
Upon a closer look - it appears these are the only two lines that ever give me an error code.


Line 520:
{objXML = new ActiveXObject(m_szXMLDOMProgID);objViewXML.transformNodeToObject(objTransFormXSL.documentElement, objXML);if (0 != objXML.parseError.errorCode)

Line 1018:
var szHTML = m_objXML.transformNode(m_oXSLNodes.item(m_icurGrpLevel - 1));if (m_bIsCardView)

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Expert Comment

by:LeeDerbyshire
ID: 17860894
It looks like the client doesn't know how to instantiate the Microsoft.XMLDOM object.  First, make sure that you have the file named C:\WINDOWS\system32\msxml3.dll .  If so, then from a CMD prompt, type:

CD \WINDOWS\system32
regsvr32 msxml3.dll

Hopefully, you will get a 'succeeded' alert.  It ought to work okay, then.
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by:gigco
ID: 17860930
Succeeded, but still no go. Same error message.

The crazy thing with this is that everything worked a few weeks ago - and on several PC's. Now it globally doesn't work for any user from any PC.
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Expert Comment

by:LeeDerbyshire
ID: 17860961
Does it always say the same 'Class not registered'?  Is that the same error that the debugger showed, too?  I am just wondering why it was originally line 538, not 520.  Of course, this number might depend on what folder you are viewing.
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by:gigco
ID: 17861027
Line 1019: Invalid Procedure call or argument
Line 537/538: Class not registered
Line 521: Invalid Procedure call or argument

The line number does vary depending on the folder.
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Expert Comment

by:LeeDerbyshire
ID: 17861144
When you are looking at the error line 520 or 521 in the debugger, can you scroll up to the top of the file and make sure that there is a part (probably in the middle of a longer line) that contains the text:

  var m_szXMLDOMProgID = "Microsoft.xmldom";

It is important that both the variable name and the text string appear as above.

Also, do you have a FE/BE setup?
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Author Comment

by:gigco
ID: 17861913
I have the exact line you posted on the second line of the debug on error 520. And as you said it was in the middle of a longer statement containing other declarations/commands.

This server is the only server. So I guess that makes it the FE - either way it is doing IIS/OWA/OMA and all the storage of the email.
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Expert Comment

by:LeeDerbyshire
ID: 17862475
And does your client computer have this registry key?:

HKEY_CLASSES_ROOT\Microsoft.XMLDOM

This is the class that it is saying isn't registered, even though you made sure it was with regsvr32 .
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Author Comment

by:gigco
ID: 17862644
Yes the clients have that key as well.
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Expert Comment

by:LeeDerbyshire
ID: 17862879
It's a bit of a mystery then, since the class obviously is registered.  I wonder if there is some kind of restriction on the js capabilities of the browser.  When you go to OWA, does it show the server to be in the Local Intranet zone in the bottom right of the IE status bar?
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Author Comment

by:gigco
ID: 17863003
It depends - If local to the server then yes it shows as Local Intranet, outside of the office it shows as Trusted Site. Both act/error out exactly the same.
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Expert Comment

by:LeeDerbyshire
ID: 17863600
Does whichever zone it appears in, on any computer, have Active Scripting enabled in the IE Security Zone configurations?
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Author Comment

by:gigco
ID: 17867201
Both zones have active scripting enabled.
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Expert Comment

by:LeeDerbyshire
ID: 17867435
I'm a bit stuck, now.  I know a bit about JavaScript, but not enough to solve this problem.  This error is mentioned here - it might help:

http://www.eventid.net/display.asp?eventid=36&eventno=12&source=W3SVC&phase=1
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Author Comment

by:gigco
ID: 18029315
Oddly as I have added more accounts - each account seems to be slightly different - some can access their calendar and some cannot.
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Expert Comment

by:LeeDerbyshire
ID: 18029356
And I guess there is no obvious difference between the accounts, otherwise you'd have noticed it?
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by:gigco
ID: 18029418
Nope, just a new account and then another and so on. But then when accessing them - some have folders that work whereas others have different folders. Very strange.
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Expert Comment

by:LeeDerbyshire
ID: 18029455
I have to admit that I'm totally baffled by this one.  Maybe if you started a new thread, then you would get some different suggestions.  But I have a feeling that this is going to be very hard to fix.
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Author Comment

by:gigco
ID: 18111433
Problem solved!

 By referring to the article KB883380, I reset the default virtual directories that are required to provide Outlook Web Access, Exchange ActiveSync, and Outlook Mobile Access services in Exchange Server 2003.
Configured OWA to use SSL.
After that,  when accessing the OWA would get the error ""440 Login Timeout". Reset the password of the user IUSER_SCPNFSERV and appled it to the default website.


Hopefully this will help someone in the future.

Thanks for all the help Lee - this one got a little weird - and we still don't know what happened to start the whole issue.

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