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  • Status: Solved
  • Priority: Medium
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Message Rule Issue

Hi All,

I have a user that had created a message rule to move all incoming messages from our global distribution list to a certain folder within their inbox. They then removed this folder yesterday. So for the past 24 hours, all incoming emails from the distribution list were not being delivered properly.

Is there any way to recapture these emails?

Thanks.
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ssaimo
Asked:
ssaimo
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1 Solution
 
nitadminCommented:
Have you tried to delete the message rule to see if that helps to resolve your issue.

Also was your Distribution group configured to send e-mails a mail enabled public folder?

Cheers,
NITADMIN
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ssaimoAuthor Commented:
Thanks for your reply.

I had deleted the message rule once I discovered it, and messages are now once again being delivered to her inbox, but the messages received over the past 24 hours are still nowhere to be found.

Honestly, I'm not quite sure on your second question. How can I tell if this is true? (I didn't do the original configuration of this server)
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nitadminCommented:
Dear SSAIMO,

Most likely those messages when not delivered and were bounced back.
Ask the people who sent the messages if they got any NDRs.

Cheers,
NITADMIN
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ssaimoAuthor Commented:
Thanks for your reply.

The messages were not bounced back, and ultimately, the user decided she could live with the loss of a day's worth of emails.
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