Hugh_D
asked on
Limited or no connectivity - XP Home - SP2
Hi,
I am a novice at this so I apologise in advance for any obvious mistakes I post in respect to relevant info etc.
This system was originally run through a sitecom DC214 adsl router and was having intermittent internet connection problems. I connected it to my network with a Linksys wrt54G & get the,"Limited or no connectivity," error message. This is on a wanadoo cable connection.
I have tried to repair the connection & have turned off the router and restarted etc. I also tried to configure the ip manually and although it said it was now connected I still got the ,"page could not be displayed," error message when on internet explorer.
As is probably obvious by now I have no real idea what I'm doing.
These are the details.
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
C:\DOCUME~1\OWNER>ipconfig
Windows IP Configuration
Host Name . . . . . . . . . . . . : lopez-2faad8f28
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-13-8F-E2-05-14
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-0E-2E-8C-74-21
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.135.55
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
In Local area connection properties
Client for microsoft networks
Service Advertising protocol
File & printer sharing
QoS Packet sheduler
NWLink NetBIOS
NWLINK IPX/SPX/NetBIOS Compatible Transport Protocol
Internet Protocol(TCP/IP)
These are all ticked.
When I try to access my router by typing 192.168.1.1 I get the error message
Internet explorer could not open the search page.
Any help would be greatly appreciated.
Thanks,
Hugh.
I am a novice at this so I apologise in advance for any obvious mistakes I post in respect to relevant info etc.
This system was originally run through a sitecom DC214 adsl router and was having intermittent internet connection problems. I connected it to my network with a Linksys wrt54G & get the,"Limited or no connectivity," error message. This is on a wanadoo cable connection.
I have tried to repair the connection & have turned off the router and restarted etc. I also tried to configure the ip manually and although it said it was now connected I still got the ,"page could not be displayed," error message when on internet explorer.
As is probably obvious by now I have no real idea what I'm doing.
These are the details.
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
C:\DOCUME~1\OWNER>ipconfig
Windows IP Configuration
Host Name . . . . . . . . . . . . : lopez-2faad8f28
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-13-8F-E2-05-14
Ethernet adapter Local Area Connection 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-0E-2E-8C-74-21
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.135.55
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
In Local area connection properties
Client for microsoft networks
Service Advertising protocol
File & printer sharing
QoS Packet sheduler
NWLink NetBIOS
NWLINK IPX/SPX/NetBIOS Compatible Transport Protocol
Internet Protocol(TCP/IP)
These are all ticked.
When I try to access my router by typing 192.168.1.1 I get the error message
Internet explorer could not open the search page.
Any help would be greatly appreciated.
Thanks,
Hugh.
ASKER
Hi Alan,
In my router it says that DHCP is on automatic configuration and the radio button for DHCP is at enable.
Thanks,
Hugh.
In my router it says that DHCP is on automatic configuration and the radio button for DHCP is at enable.
Thanks,
Hugh.
ASKER
I should have mentioned that I accessed the router from another PC & not the one I am having problems with.
Cheers,
Hugh.
Cheers,
Hugh.
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ASKER
Hi Allan,
It seems to be working ok on my other PC & laptop so does this point to winsock being damaged on the PC that it wont assign a network address to. Just want to be as sure as I can before I start to change things with the article link you provided for me above.
Thanks again,
Hugh.
It seems to be working ok on my other PC & laptop so does this point to winsock being damaged on the PC that it wont assign a network address to. Just want to be as sure as I can before I start to change things with the article link you provided for me above.
Thanks again,
Hugh.
Hi Hugh,
If everything is working on another PC that is using the same network connection, then I'd say that it's on the PC. If you have tested another PC, but that PC was using a different switch port, or cable, or patch cable, etc, then it could still be in the connection and not the PC. For example, there might be a hub between the failing PC and the switch that has come unplugged from the switch. Your PC will see the power from the hub and start up the connection, but still not be able to obtain DHCP service. The point of the test is to try to definitively determine where the problem is. By testing both the PC and the cable with another known working PC or cable combination and observing if the problem moves or stays will tell you where the problem is.
The netdiag and msinfo32 parts of the KB article should be pretty safe to use to view the network connection and may tell you for sure if you have a problem. Be aware that you may see other entries with the msinfo32 tool if your antivirus program or some other (friendly or unfriendly) product has installed itself.
Let me know how it goes and if I can help.
Alan
If everything is working on another PC that is using the same network connection, then I'd say that it's on the PC. If you have tested another PC, but that PC was using a different switch port, or cable, or patch cable, etc, then it could still be in the connection and not the PC. For example, there might be a hub between the failing PC and the switch that has come unplugged from the switch. Your PC will see the power from the hub and start up the connection, but still not be able to obtain DHCP service. The point of the test is to try to definitively determine where the problem is. By testing both the PC and the cable with another known working PC or cable combination and observing if the problem moves or stays will tell you where the problem is.
The netdiag and msinfo32 parts of the KB article should be pretty safe to use to view the network connection and may tell you for sure if you have a problem. Be aware that you may see other entries with the msinfo32 tool if your antivirus program or some other (friendly or unfriendly) product has installed itself.
Let me know how it goes and if I can help.
Alan
ASKER
Hi Allan,
I ran the guided help from microsoft that you suggested and I now have an internet connection again. Thanks a lot for your fast, easily understood & effiecient resolution to the problem. (sigh of relief)
All I need to do now is get it working again with the sitecom router I mentioned. The fact that winsock was damaged it is now working on my network with the linksys router would suggest even to me (novice) that this was the problem all along & should now work fine through the sitecom router.
Once again thanks for your help,
Hugh.
I ran the guided help from microsoft that you suggested and I now have an internet connection again. Thanks a lot for your fast, easily understood & effiecient resolution to the problem. (sigh of relief)
All I need to do now is get it working again with the sitecom router I mentioned. The fact that winsock was damaged it is now working on my network with the linksys router would suggest even to me (novice) that this was the problem all along & should now work fine through the sitecom router.
Once again thanks for your help,
Hugh.
Looks like you need to configure and turn on DHCP on your router.
Do you need help on how?
Hope this helps,
Alan