Solved

Limited or no connectivity - XP Home - SP2

Posted on 2006-11-01
7
224 Views
Last Modified: 2013-12-23
Hi,

I am a novice at this so I apologise in advance for any obvious mistakes I post in respect to relevant info etc.

This system was originally run through a sitecom DC214 adsl router and was having intermittent internet connection problems. I connected it to my network with a Linksys wrt54G & get the,"Limited or no connectivity," error message. This is on a wanadoo cable connection.

I have tried to repair the connection & have turned off the router and restarted etc. I also tried to configure the ip manually and although it said it was now connected I still got the ,"page could not be displayed," error message when on internet explorer.

As is probably obvious by now I have no real idea what I'm doing.

These are the details.

Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\OWNER>ipconfig /all

Windows IP Configuration

        Host Name . . . . . . . . . . . . : lopez-2faad8f28
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Unknown
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

        Media State . . . . . . . . . . . : Media disconnected
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
        Physical Address. . . . . . . . . : 00-13-8F-E2-05-14

Ethernet adapter Local Area Connection 3:

        Connection-specific DNS Suffix  . :
        Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
        Physical Address. . . . . . . . . : 00-0E-2E-8C-74-21
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        Autoconfiguration IP Address. . . : 169.254.135.55
        Subnet Mask . . . . . . . . . . . : 255.255.0.0
        Default Gateway . . . . . . . . . :

In Local area connection properties
Client for microsoft networks
Service Advertising protocol
File & printer sharing
QoS Packet sheduler
NWLink NetBIOS
NWLINK IPX/SPX/NetBIOS Compatible Transport Protocol
Internet Protocol(TCP/IP)

These are all ticked.

When I try to access my router by typing 192.168.1.1 I get the error message
Internet explorer could not open the search page.

Any help would be greatly appreciated.

Thanks,

Hugh.
0
Comment
Question by:Hugh_D
  • 4
  • 3
7 Comments
 
LVL 8

Expert Comment

by:saw830
ID: 17854742
Hi,

Looks like you need to configure and turn on DHCP on your router.

Do you need help on how?

Hope this helps,
Alan
0
 

Author Comment

by:Hugh_D
ID: 17856909
Hi Alan,

In my router it says that DHCP is on automatic configuration and the radio button for DHCP is at enable.

Thanks,

Hugh.
0
 

Author Comment

by:Hugh_D
ID: 17856914
I should have mentioned that I accessed the router from another PC & not the one I am having problems with.

Cheers,

Hugh.
0
VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

 
LVL 8

Accepted Solution

by:
saw830 earned 500 total points
ID: 17860527
Hi,

I understand, but I still reckon there is a problem with either the DHCP server or the connection to it.  The 169.254.x.x address is an APIPA address, which a PC will assign itself if it is configured to automatically aquired an IP address from a DHCP server, but can't find one.

I suppose this could also be caused if the Winsock is damaged.  Here's a Microsoft document on this:
http://support.microsoft.com/kb/811259

Hope this helps,
Alan
0
 

Author Comment

by:Hugh_D
ID: 17860758
Hi Allan,

It seems to be working ok on my other PC & laptop so does this point to winsock being damaged on the PC that it wont assign a network address to. Just want to be as sure as I can before I start to change things with the article link you provided for me above.

Thanks again,

Hugh.
0
 
LVL 8

Expert Comment

by:saw830
ID: 17863015
Hi Hugh,

If everything is working on another PC that is using the same network connection, then I'd say that it's on the PC.  If you have tested another PC, but that PC was using a different switch port, or cable, or patch cable, etc, then it could still be in the connection and not the PC.  For example, there might be a hub between the failing PC and the switch that has come unplugged from the switch.  Your PC will see the power from the hub and start up the connection, but still not be able to obtain DHCP service.  The point of the test is to try to definitively determine where the problem is.  By testing both the PC and the cable with another known working PC or cable combination and observing if the problem moves or stays will tell you where the problem is.

The netdiag and msinfo32 parts of the KB article should be pretty safe to use to view the network connection and may tell you for sure if you have a problem.  Be aware that you may see other entries with the msinfo32 tool if your antivirus program or some other (friendly or unfriendly) product has installed itself.

Let me know how it goes and if I can help.

Alan
0
 

Author Comment

by:Hugh_D
ID: 17866212
Hi Allan,

I ran the guided help from microsoft that you suggested and I now have an internet connection again. Thanks a lot for your fast, easily understood & effiecient resolution to the problem. (sigh of relief)

All I need to do now is get it working again with the sitecom router I mentioned. The fact that winsock was damaged it is now working on my network with the linksys router would suggest even to me (novice) that this was the problem all along & should now work fine through the sitecom router.

Once again thanks for your help,

Hugh.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Local host update in DNS server 6 56
DHCP setup on Windows Server 2012 11 156
SQL Server Communications Audit 5 75
EXCHANGE: Extended schema in child domain 7 53
Have you ever set up your wireless router at home or in the office to find that you little pop-up bubble in the bottom right-hand corner of Windows read "IP Conflict - One of more computers on the network have been assigned the following IP address"…
Many of us in IT utilize a combination of roaming profiles and folder redirection to ensure user information carries over from one workstation to another; in my environment, it was to enable virtualization without needing a separate desktop for each…
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
Learn how to create flexible layouts using relative units in CSS.  New relative units added in CSS3 include vw(viewports width), vh(viewports height), vmin(minimum of viewports height and width), and vmax (maximum of viewports height and width).

861 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now