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Cannot access SBS 2003 Remote Web Workplace

bossllc
bossllc asked
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Last Modified: 2010-04-19
I am currently using Windows SBS 2003 SP1 and am having problems accessing the remote web workplace.
I have read through almost all of the articles with people having this issue however mine seems to be a little different.

When I go to Add/Remove programs and then to SBS 2003 setup, there are the three components listed: Server Tools, Exchange Server, and Fax Services.
There is a check mark next to both Exchange Server and Fax Services, but a 4 dotted line next to Server Tools.
When I click it the drop down menu only says "None" or "Install"
This is where is gets odd...

When I select "Install" I can choose options for the following: Intranet, Monitoring, Networking, Administration, and Client Deployment
All of them have an option for "Install" except for "Intranet" and "Networking", these two only have an option to remove.

When I try to remove or install any of these components I receive the following error with a red bubble with a white X next to "Server Tools"
"An error occurred while creating virtual directories in Internet Information Services (IIS). Manually create a test virtual directory, and then retry installing IIS from Add/Remove Windows Components."

So, in short, it looks as if there are problems with the Intranet component but I cannot reinstall it because of the errors I am receiving.

Does anyone have any suggestions anyone has before I try to go through the hassle of trying to reinstall IIS in an attempt to fix the problem?
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Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
Not being able to access RWW would normally not be corrected by installing any of those components because they should ALL be installed by default during your initial installation and configuration.

How long ago was this server installed?

Jeff
TechSoEasy

Author

Commented:
The server was installed roughly 2 years ago

This problem first arose when whomever was updating or installed the company's website on the server was messing with too many settings he probably shouldn't have been messing with.
Jeffrey Kane - TechSoEasyPrincipal Consultant
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Commented:
Okay... well you should definitely reinstall the Intranet component, which is "mostly" your SharePoint companyweb, but will also fix up much of the IIS issues.  However, since Administration and Monitoring aren't showing as installed, I would select "install" on those first and see if you can get that to go through.  Normally, you would change "Server Tools" to "maintenance" and then the two components to "install".  But are you saying that "maintenance" isn't an option for Server Tools?

If it is, please install those first, and the follow this KB Article to reinstall the Intranet component:  http://support.microsoft.com/kb/829114

Jeff
TechSoEasy

Author

Commented:
When I try to remove or install any of the components I receive the following error with a red bubble with a white X next to "Server Tools"
"An error occurred while creating virtual directories in Internet Information Services (IIS). Manually create a test virtual directory, and then retry installing IIS from Add/Remove Windows Components."

I am unsure of how to properly create a "Test Virtual Directory"
Jeffrey Kane - TechSoEasyPrincipal Consultant
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Most Valuable Expert 2016
Top Expert 2014

Commented:
Open up Server Management Console > Advanced Management > Internet Information Services > ServerName (local computer) > Web Sites >Default Web Site.

Right click in the RIGHT pane and select New > Virtual Directory...

Alias:  Test
Path: (just pick any folder or create a new one in C:\Inetpub\)

Finish out the wizard and see if it creates the directory without an error.

Jeff
TechSoEasy

Author

Commented:
I tried that with no success.

I've read just about every thread on this forum and tried most of the recommended solutions to no avail
Principal Consultant
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Most Valuable Expert 2016
Top Expert 2014
Commented:
Well, it seems as though you have an identical problem to this:  http://snipurl.com/14h0w  and   http://snipurl.com/14h12

Both of these ended up needing assistance from Microsoft Product Support Services.  I suggest that you do the same, as it will save you a tremendous amount of time resolving this.

You'll find them here:  http://snipurl.com/14h1a

Unless your software is OEM, in which case you need to call the manufacturer.

Jeff
TechSoEasy

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Commented:
Yeah I figured that would be my next step anyways, we have a tech net sub so it's time to use one of our two free incidents :)
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