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Remote Web Workplace: Connect to Desktops/Servers works with Local User but not Domain User

Posted on 2006-11-01
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Last Modified: 2007-12-27
I have 2 acounts on my laptop:  laptop\user and domain\user.  I am in the process of migrating from the former to the latter.  The local account connects to RWW and everything works.  The domain\user account connects and the OWA and Server Performance links work fine but if I try to connect to Server or Client Desktops, I get a message "This portion of the Remote Web Wokplace requires the MS Remote Desktop ActiveX Control.  Your browser's security settings may be preventing you from downloading ActiveX controls.  Adjust these settings and try to connect again."

There is nothing in Group Policies or in my IE settings that should be restricting the download.  I do not have problems with other https:// websites.  I have added the SBS to my Trusted Sites.  

After hours of searching and trying everything I have found, nothing has changed.  Any suggestions?  Thanks, Monica
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Question by:mellburg
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Jeffrey Kane - TechSoEasy earned 500 total points
ID: 17857156
First of all, you shouldn't be "in the process" of migrating from one profile to the other.  If you joined your laptop to the domain using SBS's http://<servername>/connectcomputer it would have automatically migrated everything for you.

So, if you didn't do that, you need to fix it by following these steps:

The following needs to be done with the client machine:
1.  Log in with THAT machine's LOCAL administrator account.
2.  Unjoin the domain into a WORKGROUP
3.  Change the name of the computer (this is not an option, you must use a name that is unique and hasn't been used before on your SBS)
4.  Delete or rename the following directory C:\Program Files\Microsoft Windows Small Business Server\Clients if it exists
5.  Make sure that the network settings are configured to get an IP address automatically (DHCP enabled)
6.  Reboot

Then on the server, from the Server Management Console:
1.  Remove the client computers if it still shows in the Client Computer screen on the Server Management Console
2.  Add the client with it's NEW name using the Add Computer wizard

Then, go back to the client machine and join the domain by opening Internet Explorer and navigating to http://servername/connectcomputer

FYI, this can not be done over a remote or wireless connection.  The laptop must be on a hardwire Ethernet connection.  Any other network interface should be disabled during the process.

As for the ActiveX  issue... this may be caused by the issue I've already described above... because your domain\user account may not be in the proper local groups on the laptop.  When you rejoin the right way, your domain user account will be added to the laptop's local administrator group which should resolve this type of issue.

Jeff
TechSoEasy
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