We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now

x

Fuser Error

wball1217
wball1217 asked
on
Medium Priority
1,302 Views
Last Modified: 2012-05-05
I am getting a 50.2 Fuser Error,  it's a HP LaserJet 5100tn.  How do I get the printer working again?
Comment
Watch Question

Commented:
Here is a link to troubleshoot the error.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl06726

I would try reseating the fuser assembly..the link above at the error section 50.x has a link to show you how to do this.

Worst case, the fuser assembly may need replaced. There is usually a lamp inside of a roller that when heated causes the toner to be fused into the paper.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Commented:

Commenting on jekl2000's answer...

When you reseat the unit... make sure to gently wipe the contacts prior to reseating it.  I had a problem with two of my printers that led to this error, and I found that you can also see this error if too much toner dust builds up on the contacts.

This is no promise that this will work.  More often that not this is just the fuser's way of saying "I quit."

;-D

Good luck.
Cleaning the contacts may indeed work. But if it does, I would advise getting a status print to see the life left in consumable parts and check the pages since last maintenance.

Worth ordering a fuser for the printer now anyway. For this model I can't remember but it should be easy enough to change.

This url from the HP troubleshooting site shows a diagram of the fuser. I couldn't find the fuser replacement info at the time:

http://h20141.www2.hp.com/hpparts/SearchDiagram.asp?mscssid=ACL3WBJAK7C19G1N4WL5L774NXM0FBL5
The fuser unit is very easy to replace, I recently had to replace them on 2 of our 5100Tn's.  I guess I would definately check to see how many print outs you do have on this unit.  I had in excess of 250,000 on both of mine before having to replace the fuser unit,  so it may be a problem with something else.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.