OneSeventeen
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Toshiba Satellite reboots after the windows logo and progress bar go away. Flashes Blue Screen.
I have a Toshiba Satellite that gets past POST, starts booting Windows, I see the Windows XP logo with the bars moving, then a blue screen flashes and the laptop reboots.
A co-worker who has been troubleshooting this claims the blue screen message is "Unmountable Boot Volume" Win XP.
We assumed this was a boot.ini, so I ran "fixboot" from the recovery console, and when that didn't work, I also ran "chkdsk /r", which also did not work.
Any ideas what this could be, or how I can repair this without loosing the user's data?
(I only have an XP Pro CD, but the user's laptop is running XP home)
A co-worker who has been troubleshooting this claims the blue screen message is "Unmountable Boot Volume" Win XP.
We assumed this was a boot.ini, so I ran "fixboot" from the recovery console, and when that didn't work, I also ran "chkdsk /r", which also did not work.
Any ideas what this could be, or how I can repair this without loosing the user's data?
(I only have an XP Pro CD, but the user's laptop is running XP home)
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You should press f8 at startup to access the advanced options menu. From there, check the "disable automatic reboot..." so that you can read your BSOD message.
You could also try "Last Known Good Configuration" from there...
Once you find your blue screen message, Google it or do a search of the Microsoft Knowledgebase:
http://support.microsoft.com/search/?adv=1
You could also try "Last Known Good Configuration" from there...
Once you find your blue screen message, Google it or do a search of the Microsoft Knowledgebase:
http://support.microsoft.com/search/?adv=1
i suggest to boot to safe mode (hit F8 key during boot)
now select Do not restart on system errors
this should give you the blue screen
you can always test the ram with memtest86+ from : www.memtest.org
or run a repair install http://www.michaelstevenstech.com/XPrepairinstall.htm
and what do you mean with "it did not work" ? what happened? >>" I also ran "chkdsk /r", which also did not work."
now select Do not restart on system errors
this should give you the blue screen
you can always test the ram with memtest86+ from : www.memtest.org
or run a repair install http://www.michaelstevenstech.com/XPrepairinstall.htm
and what do you mean with "it did not work" ? what happened? >>" I also ran "chkdsk /r", which also did not work."
ASKER
Thanks for the tips, and by "it did not work" I mean there was no change in the symptoms, the system continues to reboot in the same manner that it always has.
(I should have clarified... the checkdisk actually completed successfully, but it did not remove the problem.)
I will post back with more details (including a memtest result).
(I should have clarified... the checkdisk actually completed successfully, but it did not remove the problem.)
I will post back with more details (including a memtest result).
ASKER
After multiple OS reinstalls and checkdisks, it was found to be a dead drive. raicesrasta was right on his first comment, that the fact that the chkdsk /r didn't work indicated a dead hard drive.
The drive has been replaced, a new OS installed and configured, and the laptop is fit for use. Thanks for all the troubleshooting guys!
The drive has been replaced, a new OS installed and configured, and the laptop is fit for use. Thanks for all the troubleshooting guys!
http://support.microsoft.com/kb/297185
or i think it is ram failur
try to change the ram or take it to a technical support