Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Google Earth - Abnormal Program Termination when starting

Posted on 2006-11-02
6
541 Views
Last Modified: 2011-09-20
Hi all,

I've got a client who's been using Google Earth successfully for many months. Now, for some strange reason, when he tried to start the program he gets a box popping up with "Microsoft Visual C++ Runtime Library" in the title, and "Runtime Error!" - the full path to the executable - and "abnormal program termination".

Click OK - program exits. I've had a look on Google support pages, but it's a bit hard to pick it out from all of the background noise there.

We tried deleting it - rebooting - then downloading and installing the latest version - no change.

Any ideas anyone?

Cheers,

0
Comment
Question by:The_Maverick
6 Comments
 
LVL 4

Expert Comment

by:programmer1024
ID: 17863975
When you say "delete" do you mean you properly uninstalled the program, or you went through the computer deleting files?
0
 
LVL 44

Assisted Solution

by:scrathcyboy
scrathcyboy earned 400 total points
ID: 17864011
Only two possibilities --

1. Google has changed their dynamic link libraries to a newer / different version of the MS - C runtime libraries, and the old ones your program is using are no longer valid, or

2.  He has installed some new software on the machine that has invalidated the links to the MS runtime libraries are the correct ones to interpret the google graphical data.

It is CERTAIN that it is one of these two issues, so investigate 2 first, and if that is not relevant, go to 1.
0
 
LVL 2

Author Comment

by:The_Maverick
ID: 17864164
>When you say "delete" do you mean you properly uninstalled the program, or you went through the computer deleting files?

Sorry, bad choice of terminology. I personally used add/remove programs to remove the latest version - rebooted the PC - and then installed the latest version again.

I'm told that the customer uninstalled the old version the same way, but "probably didn't reboot the machine" before installing the later version. Keeping in mind that it wasn't working just before the customer tried uninstalling the old version - so it's not the upgrade per sec that's causing the issue.
0
Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

 
LVL 2

Author Comment

by:The_Maverick
ID: 17864180
>Only two possibilities --

>1. Google has changed their dynamic link libraries to a newer / different version of the MS - C runtime libraries, and the old ones your program is using are no longer valid, or

>2.  He has installed some new software on the machine that has invalidated the links to the MS runtime libraries are the correct ones to interpret the google graphical data.

>It is CERTAIN that it is one of these two issues, so investigate 2 first, and if that is not relevant, go to 1.

Thanks for that.

If case 1 were true, would not a lot of people be having the same issue?

Re: Case 2 - quite possibly - the question is "what can be done about it"? At this stage we've have an older and a newer version of Google's software producing the same result, and I can't find anything within the core OS setup that can be repaired/reinstalled.

Would some of the registry repair tools do the trick do you think?

0
 
LVL 1

Accepted Solution

by:
Dime1981 earned 100 total points
ID: 17864760

Yes you could try a registry repair tool,

i personally used Registry Mechanic and it turned out very good piece of software,

here is the link, it's free to download:

http://www.pctools.com/registry-mechanic/

hope you'll solve your problem,

regards,
Dime
0
 
LVL 2

Author Comment

by:The_Maverick
ID: 18005250
Thanks for trying everyone. We couldn't get it sorted, but the client bought a new PC from us anyway :)
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

A high-level exploration of how our ever-increasing access to information has changed the way we do our jobs.
I use more than 1 computer in my office for various reasons. Multiple keyboards and mice take up more than just extra space, they make working a little more complicated. Using one mouse and keyboard for all of my computers makes life easier. This co…
This video shows how use content aware, what it’s used for, and when to use it over other tools.
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…

860 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question