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Dell Poweredge 2600 UPS Shutdown and reboot with power problem.

Posted on 2006-11-02
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Last Modified: 2008-01-09
I have a Poweredge 2600 connected to an APC SmartUPS 1000XL and using Powerchute Business Edition Basic to control behavior during power outage events.  The operating system is SBS 2003 SP1.  

In the event of a power outage the server shuts down fine.  The problem is when the lights come back on the server does not come back on.  There is no setting in the BIOS to have it turn on when power is turned on.  You can only set it to Last State.  Dell says the problem is with the operating systems execution of the shutdown command.  An explanation is given at the end of this PDF - http://support.dell.com/support/edocs/software/osws2k3s/en/ts/soiminen.pdf.  I've tried what was suggested in the document, but the server still doesn't turn back on.  Does anyone know how I can get my server to come back on when power is restored?  It's not fun having to drive 45 minutes in the middle of the night to press the power button on the server.
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Question by:hcasaol
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Expert Comment

by:Stevie_B
ID: 17863582
Hi hcasaol
I had similar problem to this with a Dell Poweredge, APC 1050 running Powerchute personal....
Check if the UPS service is disabled in services and applications of computer management.
The server had the service to start automatically and the server did not restart when the AC supply was resumed. Although in BIOS it had a setting to power on automatically.

Steve
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Expert Comment

by:dhoustonie
ID: 17865324
What version of the Powercute software are you using?
Thank you,
David
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Author Comment

by:hcasaol
ID: 17866299
dhoustonie :
The Powerchute version is 7.0.2 build 110

Stevie_B:
The UPS service is disabled in Computer Management
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by:dhoustonie
ID: 17866646
Check out this:
http://www.apc.com/resource/include/techspec_index.cfm?base_sku=SFPCBE702
It says that 7.0.2 is only for NT, you should upgrade to 7.0.5
It can be downloaded from here:
http://www.apc.com/tools/download/software_comp.cfm?sw_sku=SFPCBE705&id=125&swfam=125
David
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Author Comment

by:hcasaol
ID: 17866677
dhoustonie:
Thanks for the links.  I'll try them over the weekend.
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by:dhoustonie
ID: 17866699
Good luck with it and keep us posted on how it goes,
David
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Expert Comment

by:Rofty_
ID: 17869555
Anoter idea would be if you have a ERA or Drac card in the system you could power it on / off from anywhere.
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Author Comment

by:hcasaol
ID: 18054069
Still not able to get things working right.  I even purchased the Powerchute Business Edition Deluxe thinking maybe that would work, but no luck.  I'm still searching for a solution.  
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Expert Comment

by:Rofty_
ID: 18063323
The system should have a Remote Access card built in, you can use this to power the server on, as far as I know SBS 2003 is not supported on a 2600. The login for the ERA or Drac is standard if no changes made :

Login: root
Pswrd: calvin

With the Remote access card you will be able to power on and off and take screendumps ect.

I don't know how to resolve the problem you have other then the above suggestion. make sure you go to support.dell.com and check that your Flash Bios is on the latest version.

Good luck
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by:s_oneil
ID: 18563305
This is an incredibly "nasty" quick-fix, but may get you some better sleep until you find a real solution.

If you can disable APCI, either within the bios, or in windows' driver (in XP it would be Control Panel->Performance and Maintenance->Power Options, and de-select "Enable Advanced Power Management Support" on the APM tab.  Unfortunately I have no hands-on with 2k3), the machine should not power-off shutdown, but just sit at a screen telling you it's safe to do so.

As I see it, your bios problem is that "powered off" is your "last state" when the power returns.  This way, your UPS will cut power after it's timeout (configurable in software; give yourself enough time to shutdown gracefully), and when power returns, "powered on" will be your "last state".

hacky, but if it gets you some sleep ..
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Author Comment

by:hcasaol
ID: 18836344
I happened to be on the phone with Dell Friday night about an unrelated problem and asked them about this issue.  They told me that the Poweredge 2600 doesn't have the ability to be shut down gracefully and power back on when electricity is restored.  They told me I'd have to get a different server if I want to have this function.  Oh well, I'm not going to upgrade until we are ready for Longhorn so I guess I'll have to live with it.
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