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Outlook Hotsync problem with Palm Tungsten T5

Posted on 2006-11-02
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Last Modified: 2010-04-29
I had to reinstall Palm Desktop (ver 4.1.4e) and Hotsync (6.0.1) because I got a new Laptop (running XP Pro).
I selected and verified that Outlook is my primary Sync (not Palm Desktop). Right-Clicking the Hotsync Icon in the Sys Tray and selecting "Custom" *does* show Calendar (Outlook) and Contacts (Outlook)
HOWEVER
it does not Sync with Outlook ... and the only clue I have is that if I Right-Click the the Hotsync Icon and say Custom/Calendar(Outlook)/Change/Settings, when I say OK I get an error message that says:
"This version of Outlook is not supported by the Outlook Conduit application. Supported versions of Outlook are 98, 2000, XP (2002), and 2003" ... and of course I *do* use Outlook 2002.
Any idea why I can't Sync with Outlook?
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Question by:bleggee
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mrchuckbadazz earned 1500 total points
ID: 17894765
You know this is a tough one. possible reasons:

1. You have a Microsoft Outlook and also a trial version of Microsoft Outlook on your PC simaltaneously. Go into add/remove programs from the control panel, check your installed programs list. Look for a duplicate version of MS Outlook or a trial version.

2. The hotsync conduits and MS outlook aren't communicating properly. Open up Microsoft Outlook, click help, then Detect and Repair. Click start.

Try doing both of these and report back.
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by:bleggee
ID: 17910520
Interesting ... when I run Outlook "Detect & Repair", D&R cannot finish, & I get a Windows System error. That may be a clue ... I am going to call Microsoft & clear this one up first & then see if I still have a Hotsync problem ... good idea to run the Detect & Repair ... at least I got better info from it !
I'll submit a new question if I still have isues after ...
Thx
brian
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Expert Comment

by:mrchuckbadazz
ID: 17913478
NP....glad I was able to help....somewhat.
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