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Duplicate entries in Message Tracking History for single outbound e-mail sent to smart host.

Posted on 2006-11-02
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Last Modified: 2008-02-01
I have a customer who sent two time sensitive e-mails that finally arrived between 2 and 3 hours later. Both e-mails had attachments although I'm not sure of the size.  When looking at the message tracking history in the exchange system manager, there are repeated entries of the following at various times (usually about 10 minutes apart):

SMTP: Started Outbound Transfer of Message
Message Transfered to server.xxxxxx.local through SMTP

where xxxxxx is the domain name.

The customer's exchange server is sending e-mail to our server (smart host).

Can someone enlighten me as to why the repeated messages at different times indicating the message was transferred and what if anything I can do to either the sending or receiving server to get things moving quickly.

Thanks.

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Question by:kevinstoltz
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Expert Comment

by:Sembee
ID: 17865896
It isn't clear from what you have written above - whose domain is that shown in message tracking? The sender, the recipient, someone else?

If the customer is sending email to your server as a smart host, then surely you can track when the message was delivered to your server?
Repeated entries in the message tracking log usually means that the message wasn't delivered correctly to all recipients and Exchange had to try again.

Simon.
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by:kevinstoltz
ID: 17867219
The domain is that of the smart host. I looked on the logs of the smart host and it seems pretty generic (or I just don't know how to read them). So I'm wondering what might cause the sending server to have to resend so many times and/or why the smart host isn't receiving/accepting the message correctly. Any ideas?
Thanks,
Kevin
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Accepted Solution

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Sembee earned 500 total points
ID: 17867508
Interference is the usual cause of email re-delivery. Antivirus, antispam, firewall etc.

Simon.
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