Improve company productivity with a Business Account.Sign Up

x
?
Solved

Duplicate entries in Message Tracking History for single outbound e-mail sent to smart host.

Posted on 2006-11-02
4
Medium Priority
?
1,046 Views
Last Modified: 2008-02-01
I have a customer who sent two time sensitive e-mails that finally arrived between 2 and 3 hours later. Both e-mails had attachments although I'm not sure of the size.  When looking at the message tracking history in the exchange system manager, there are repeated entries of the following at various times (usually about 10 minutes apart):

SMTP: Started Outbound Transfer of Message
Message Transfered to server.xxxxxx.local through SMTP

where xxxxxx is the domain name.

The customer's exchange server is sending e-mail to our server (smart host).

Can someone enlighten me as to why the repeated messages at different times indicating the message was transferred and what if anything I can do to either the sending or receiving server to get things moving quickly.

Thanks.

0
Comment
Question by:kevinstoltz
  • 2
3 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 17865896
It isn't clear from what you have written above - whose domain is that shown in message tracking? The sender, the recipient, someone else?

If the customer is sending email to your server as a smart host, then surely you can track when the message was delivered to your server?
Repeated entries in the message tracking log usually means that the message wasn't delivered correctly to all recipients and Exchange had to try again.

Simon.
0
 

Author Comment

by:kevinstoltz
ID: 17867219
The domain is that of the smart host. I looked on the logs of the smart host and it seems pretty generic (or I just don't know how to read them). So I'm wondering what might cause the sending server to have to resend so many times and/or why the smart host isn't receiving/accepting the message correctly. Any ideas?
Thanks,
Kevin
0
 
LVL 104

Accepted Solution

by:
Sembee earned 1500 total points
ID: 17867508
Interference is the usual cause of email re-delivery. Antivirus, antispam, firewall etc.

Simon.
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Using Granular Exchange Recovery Software to recover specific items from corrupt Exchange mailboxes. With Granular recovery techniques,  repair exchange mailbox and then move single items objects stored in Exchange EDB Files such as emails, contacts…
What is Archiving? Archiving in Exchange Online (called In-Place Archiving) provides users with additional mailbox storage space.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

607 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question