Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Duplicate entries in Message Tracking History for single outbound e-mail sent to smart host.

Posted on 2006-11-02
4
1,031 Views
Last Modified: 2008-02-01
I have a customer who sent two time sensitive e-mails that finally arrived between 2 and 3 hours later. Both e-mails had attachments although I'm not sure of the size.  When looking at the message tracking history in the exchange system manager, there are repeated entries of the following at various times (usually about 10 minutes apart):

SMTP: Started Outbound Transfer of Message
Message Transfered to server.xxxxxx.local through SMTP

where xxxxxx is the domain name.

The customer's exchange server is sending e-mail to our server (smart host).

Can someone enlighten me as to why the repeated messages at different times indicating the message was transferred and what if anything I can do to either the sending or receiving server to get things moving quickly.

Thanks.

0
Comment
Question by:kevinstoltz
  • 2
4 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 17865896
It isn't clear from what you have written above - whose domain is that shown in message tracking? The sender, the recipient, someone else?

If the customer is sending email to your server as a smart host, then surely you can track when the message was delivered to your server?
Repeated entries in the message tracking log usually means that the message wasn't delivered correctly to all recipients and Exchange had to try again.

Simon.
0
 

Author Comment

by:kevinstoltz
ID: 17867219
The domain is that of the smart host. I looked on the logs of the smart host and it seems pretty generic (or I just don't know how to read them). So I'm wondering what might cause the sending server to have to resend so many times and/or why the smart host isn't receiving/accepting the message correctly. Any ideas?
Thanks,
Kevin
0
 
LVL 104

Accepted Solution

by:
Sembee earned 500 total points
ID: 17867508
Interference is the usual cause of email re-delivery. Antivirus, antispam, firewall etc.

Simon.
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question