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Duplicate entries in Message Tracking History for single outbound e-mail sent to smart host.

I have a customer who sent two time sensitive e-mails that finally arrived between 2 and 3 hours later. Both e-mails had attachments although I'm not sure of the size.  When looking at the message tracking history in the exchange system manager, there are repeated entries of the following at various times (usually about 10 minutes apart):

SMTP: Started Outbound Transfer of Message
Message Transfered to server.xxxxxx.local through SMTP

where xxxxxx is the domain name.

The customer's exchange server is sending e-mail to our server (smart host).

Can someone enlighten me as to why the repeated messages at different times indicating the message was transferred and what if anything I can do to either the sending or receiving server to get things moving quickly.

Thanks.

0
kevinstoltz
Asked:
kevinstoltz
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1 Solution
 
SembeeCommented:
It isn't clear from what you have written above - whose domain is that shown in message tracking? The sender, the recipient, someone else?

If the customer is sending email to your server as a smart host, then surely you can track when the message was delivered to your server?
Repeated entries in the message tracking log usually means that the message wasn't delivered correctly to all recipients and Exchange had to try again.

Simon.
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kevinstoltzAuthor Commented:
The domain is that of the smart host. I looked on the logs of the smart host and it seems pretty generic (or I just don't know how to read them). So I'm wondering what might cause the sending server to have to resend so many times and/or why the smart host isn't receiving/accepting the message correctly. Any ideas?
Thanks,
Kevin
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SembeeCommented:
Interference is the usual cause of email re-delivery. Antivirus, antispam, firewall etc.

Simon.
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