Duplicate entries in Message Tracking History for single outbound e-mail sent to smart host.
Posted on 2006-11-02
I have a customer who sent two time sensitive e-mails that finally arrived between 2 and 3 hours later. Both e-mails had attachments although I'm not sure of the size. When looking at the message tracking history in the exchange system manager, there are repeated entries of the following at various times (usually about 10 minutes apart):
SMTP: Started Outbound Transfer of Message
Message Transfered to server.xxxxxx.local through SMTP
where xxxxxx is the domain name.
The customer's exchange server is sending e-mail to our server (smart host).
Can someone enlighten me as to why the repeated messages at different times indicating the message was transferred and what if anything I can do to either the sending or receiving server to get things moving quickly.