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OMA Exchange 2003 (mobile devices)

Romolo
Romolo asked
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Last Modified: 2011-09-20
I have restored a server and i am finding i have a problem with mapi32.dll..

I'm covering this in a nother q.

HOWEVER, I also have problems with my OMA users.

They are using orange exec's.. mobile 2005.
server is using exchange 2003 sp1 (SBS)

I appreciate this problem could relate to the above.. BUT everything else loads apart from when you load ESM

Can someone help m,e troubleshoot the OMA.. settings all seem to be there..

I am fortunate enough to have the original build on a VIRUTAL image on another machine ..

can someon please give me popinters to troubleshoot this..

when the pda synchronises it gives the following error and is reporting the last sync was last friday (just before the new server restore). I will post the error in a moment

i need this one fast (as always :) )

I do appreciate that my reinstalling it may fix the problem .. however I WONT get any settings back.... and i cannot do that till weekend anyway.. The client is hot on me at the mo though.

so any help would be appreciated.

Many Thanks

Romolo

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RomoloIT Pro, Projects, Mentor, Trainer

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Commented:
Update:

When i navigate to

http://server.domain.local/oma

then I get to login..

i enter users cerdentials.. it says done and puts a lovely address in the bar BUT

nothing apperas..

no inbox or anything like that.

ALSO companyweb does the same thing.

thanks

Romolo
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
error code is: 0x85010014 on the pda

thanks

Romolo
Expert of the Year 2007
Expert of the Year 2006

Commented:
This error code comes up very frequently.

May I suggest that you take a look at the the questions that come up on the first page of this search:
http://search.experts-exchange.com/search.jsp?query=0x85010014

It is either SSL, permissions or authentication settings.

Simon.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
within the event log it also has the following:

Source: MSExchangeOMA
eventid:1503


Event Type:      Error
Event Source:      MSExchangeOMA
Event Category:      (1000)
Event ID:      1503
Date:            11/3/2006
Time:            12:57:01 PM
User:            N/A
Computer:      COMPNAME
Description:
An unknown error occurred while processing the current request:
Message: The remote server returned an error: (403) Forbidden.
Source: Microsoft.Exchange.OMA.ExchangeDataProvider
Stack trace:
   at Microsoft.Exchange.OMA.ExchangeDataProvider.OmaWebRequest.GetRequestStream()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices.GetSpecialFolders()
   at Microsoft.Exchange.OMA.ExchangeDataProvider.ExchangeServices..ctor(UserInfo user)

Message: Exception has been thrown by the target of an invocation.
Source: mscorlib
Stack trace:
   at System.Reflection.RuntimeConstructorInfo.InternalInvoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean isBinderDefault)
   at System.Reflection.RuntimeConstructorInfo.Invoke(BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
   at System.RuntimeType.CreateInstanceImpl(BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at System.Activator.CreateInstance(Type type, BindingFlags bindingAttr, Binder binder, Object[] args, CultureInfo culture, Object[] activationAttributes)
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)

Message: Exception of type Microsoft.Exchange.OMA.DataProviderInterface.ProviderException was thrown.
EventMessage:
UserMessage: A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator.
Source: Microsoft.Exchange.OMA.UserInterface
Stack trace:
   at Microsoft.Exchange.OMA.UserInterface.Global.Session_Start(Object sender, EventArgs e)
   at System.Web.SessionState.SessionStateModule.RaiseOnStart(EventArgs e)
   at System.Web.SessionState.SessionStateModule.CompleteAcquireState()
   at System.Web.SessionState.SessionStateModule.BeginAcquireState(Object source, EventArgs e, AsyncCallback cb, Object extraData)
   at System.Web.AsyncEventExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


PLEASE HELP

THANKS
Expert of the Year 2007
Expert of the Year 2006

Commented:
Did you look at the search I posted above? Nothing you have posted is new, but repeating the steps to resolve the problem when they are already in the database is not a very good use of anyone's time.

Simon.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
I have Simon,

I am still am..

Theres loads on this but everything i try from what is in here does not fix this issue..

i need help. ... the mobile users (MD included) needs his email and is really hot on me.

Romolo
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
Simon....

Of course i troubleshooted the error code... AS you can see theres loads on it... i.e. not a quick fix.. i am trying and working through...

Romolo
Expert of the Year 2007
Expert of the Year 2006

Commented:
In the error message you posted above, there is only one line that is of interest:  (403) Forbidden.

The rest is just fluff.

Therefore you have to look at the permissions settings very carefully. The classic one is anonymous being set on the wrong directories - it should only be set on the /exchweb virtual directory, no others (/exchange, /oma, /Microsoft-Server-ActiveSync etc).

Simon.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
can someone please confirm what permissions should be set on the exchweb directory for OMA and OWA..

thanks in advance

Romolo
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
When i tried to check on the microsoft-server-activesync for permissions

the folder is NOT there

c:\Program Files\exchsvr\oma\sync

. I have tried a reinstall the other day so i would have thought IF this was missing it would put it back.

How would I put this back

thanks

Romolo
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
i have created the folder manually.

no diff.

i no longer error with map32.d.l anymore though

i have copied mapi32.dll from c:\prog~1\exchsvr\bin to c:\windows\system32

error has gone away... but OMA still does not work.

2003

can you confirm if http://oma.server.com/oma

is supposed to be blank when logged in. NOT inbox etc...

thanks

Romolo
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
I tried to reinstall exchagne 2003

it did not go well need to reinstall now

please see

http://www.experts-exchange.com/Operating_Systems/SBS_Small_Business_Server/Q_22050132.html

thanks

romolo
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
I have fixed this mapi32.dll  error now

What do I do to close

thanks

Romolo
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
How do I recreate the OMA element of exchange.

Romolo
Expert of the Year 2007
Expert of the Year 2006

Commented:
The only way is to reset the virtual folders.
http://support.microsoft.com/default.aspx?kbid=883380

Simon.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
ok ive done that but still

companyweb says access is denied and

/oma is completely blank

please help...

Romolo
Expert of the Year 2007
Expert of the Year 2006

Commented:
For company web I cannot help - its SBS and I don't have much to do with that product.
If the folder reset didn't work then you are probably looking at a reinstall of Exchange and then the service pack. You may well get away with installing it on top of the existing installation. That could clean up the settings.

Simon.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
I have already TRIED to do this.

sp1 will not take

Im stuck

Romolo
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
I have upgraded to exchange sp2... BUT

same problem..

arrghh... i need an answer

thanks

romolo
Expert of the Year 2007
Expert of the Year 2006

Commented:
Your only answer might be to call Microsoft or call in another consultant with the specialist knowledge to repair the installation. Calling Microsoft might be the cheapest option as it is a fixed cost no matter how long it takes.

Simon.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
OK

I have installed SP2. and deleted VD's and recreated as per a microsoft step by step.

My

http://server/oma web logged in STILL shows blank ????

But the MD is getting his email. However he has said there has been some crashes today.... HOORAY!

IT IS Working..

however. OTHER existing users that have had no changes to the PDA's using same PDA..

When they sync they get 0x685010004 "You account does not hav permission to sync with your current settings. Contact your Microsoft Exchange administrator"

I have setup new users and this happens too

I have checked the AD and they DO HAVE all OMA features turned on... What else could it be

thanks to all that have helped ..... thus far

Romolo

RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
I Dont have a "DEVICE SECURITY" option in my "Mobile Services" in ESM.

Exchange 2003 SP2 ...

Many Thanks

Romolo
Expert of the Year 2007
Expert of the Year 2006

Commented:
Are you using ESM on the server itself or from another machine? No device security would indicate that the ESM is not from SP2 or the server isn't SP2.

Simon.
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
same server.. 1x single sbs 2k3 server. sbs sp1 .. exchange sp2

Romolo
Expert of the Year 2007
Expert of the Year 2006
Commented:
Try reapplying service pack 2 for Exchange 2003. It obviously hasn't applied correctly.

Simon.

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RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
i have done this..

where else could i go to check for permissions ???? for OMA

could you please list everywhere.. Im convinced i went somewhere on the old build that let me see only the MD and noone else.... i thought that might have been in mobile services in esm... but on this build it is not there..

thanks

romolo
RomoloIT Pro, Projects, Mentor, Trainer

Author

Commented:
I have reapplied sp2

I now have a device security option.

I have put exception in for the other users and hey presto..... everyone is receiving email.

i have some other queries but i will pop them into different posts.

thanks everyone who helped.

reapplying sp2 .. NOW worked.

Romolo
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