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Trouble Accessing Files as an ADMIN

I have a very strange thing going on and I don't know where to start looking or what to look for.  It appears all of the sudden that users are reporting that they can NO longer see files and folders in some public folders.  I understand this is some sort of rights issue but this is far from nornal.  I can see the files that they used to be able to see and even when I try to access those files I get a meesage that the files are unaccessible...access denied.  I am currently running antivirus software just to make sure there is nothign there.  I can eventually get to a point that I can access the files by going to the server and making some changes but I can't do that to every files.  I trying to figure out what the problem is so I can try to get it repaired.  Any thoughts??  Thanks

Perry
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Had to call Microsoft on this one.  It appears that all the permissions have gone away from the entire volume.  They had no idea what caused it but we got all the permission back with a single CLU.  Thanks.