Email with lots of images and fonts in OWA for exchanger server 2003 ent edition

Hi all
I am running exchange server 2003 ent edition (up to date) over serve 2003 ent edtion up to date.  One of my user's emails always stuck in OWA.  She is using outlook 2003 to download messages from the exchange server.  But frequently she has to go to the OWA to clear emails with lots of fonts and images so that she can resume download of the fresh messages from the server.  She has to do it alot, as her email accout is well known and she usually gets lots emails with images and fonts etc.  For some reason it seems like either OWA is not sending properly all her images emails or outlook 2003 is acting up.   I have checked my laptop settings with her system for outlook 2003 and everything maches i.e no policies no rules, all options for downloading images is NOT blocked etc.  But even then her messages stuck up, outlook does not give any errors it just stays as if it downloading something but acutally its stuck up.   So she has to clear messages with images and fonts and then she can download fresh messages again.
I want her emails to be sent without any restrictions directly to her outlook inbox.
HElp plz
AM
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amanzoorNetwork infrastructure AdminAsked:
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redseatechnologiesConnect With a Mentor Commented:
Hi amanzoor,

How is she connecting with Outlook?  Sounds like you are using POP3.

If that is the case, it is clear that your problem will just be a limitation of the POP3 protocol.

As you have Exchange 2003, you should be using RPC/HTTP instead.  Not only will you avoid all these annoying issues, you will also gain a whole lot more functionality (including mailbox backups)

Hope that helps,

-red
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amanzoorNetwork infrastructure AdminAuthor Commented:
Thanks redseatech:
Yes we use pop3.  How can I enable rpc/http is it where you choose exchange server instead of pop3 under outlook2003, setting up a new email account?
THanks
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redseatechnologiesCommented:
RPC/HTTP is relatively simple, but you have to do it right!

http://www.amset.info/exchange/rpc-http.asp

Buy an SSL certificate from godaddy or rapidssl, or be prepared to mess about trying to install local certificates (possible, but not as simple).

Configure it on the server from the above link, then configure outlook with the next link

http://www.amset.info/exchange/rpc-http-client.asp

-red
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