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Seagate Tape Drive Restore Problem

scross1276
scross1276 asked
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Last Modified: 2013-12-01
I have a Seagate STT3401A tape drive running with Symantec's Backup Exec 8.0.  The firmware on the drive is 310B.  I can't get the drive to restore any files.  When I broswe through the file system structure on the tape, everything seems to be there, but it never restores anything.  It doesn't give any errors, but will run for literally hours in a pending status.  We have to kill it everytime, it never works.

I just moved the drive to a new server, as the old one was practically dead.  It hasn't restored a file since the move, but it does appear to be backing up successfully.

Does anyone have any ideas of what I can try?
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Commented:
Do you  have the right drives for the tape ?

When you moved, in what OS was it inserted ? And the new OS, what is it ?

What is the Backup/ Restore Software ??

Best Regards !

Author

Commented:
We're using the same tapes we did before, and the OS is the same, it's server 2003.  The software is Symantec's Backup Exec 8.0.
Commented:
Sorry, not the "Drives", I meant " Drivers " !

Also make sure the driver is Symantec Certified !

Best Regards !

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Author

Commented:
Good point about the drivers, I'll have to take a look at them.  It'll be Monday before I know more, so thanks for the suggestion!  I'll post back on Monday.
andyaldersaggar maker's framemaker
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
Have you looked at the alerts tab? maybe there's a request for a different piece of media.

Author

Commented:
Yeah, nothing's ever flagged.  It's really odd.
andyaldersaggar maker's framemaker
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
When I get really baffled by BE I stop all the services and start the removable media service (if applicable) and try the same thing with NTBACKUP since the format is the same except for the system state, sometimes get useful error messages.
try to re-catalog the tapes. try re-storing to different folder.
The advice above is  correct...re catalog.
But after that Inventory.

From Devices, Right Click on Tape Device in left panel for menu.

Author

Commented:
Thanks for all of the input guys!  We're trying all of the sugesstions, I'll let you know if we still have any issues after trying each of these.
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