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Free-Busy Information does not show up for other users.

Posted on 2006-11-03
Medium Priority
Last Modified: 2012-06-27
No one can see each others Free-Busy information.  If you mouse over, all you
get is "No Information.  No free/busy information could be retrieved."

Solutions I Tried:
Running the "Outlook /cleanfreebusy" will get the error "Unable to clean
your free/busy information on the server."  This however will run on new
accounts created, but still does not help the original problem.

GUID was changed for First Administrative Group using adsi edit.msc and
GUIDGEN then server was restarted, but this did not help problem.

"isinteg -s <servername> -fix -test alltests" was run.  no errors, no
warnings. but did have 3 fixes. This did not help problem.

Ugraded from recently from
Small Business Server and Exchange 2000
to Windows Server 2003 and Exchange 2003

EXMERGE failed (due to lack of processor on old server), so email accounts
were re-created on new server and pst's were imported for each account.
(roughly 30 accounts)

When accounts were re-created, LegacyExchangeDN was set to "IFS".
LegacyExchangeDN on old accounts was "INDEPENDANTFINANCIAL"

On Day 1, no one could reply to old emails.  They all came back NDR-user
does not exist.  As a quick fix, a .net script was written to change all
accounts LegacyExchangeDN from "IFS" to "INDEPENDANTFINANCIAL".  All
profiles had to be deleted and recreated on users systems, but once this was
done, everything was fine.

Older accounts now have LegacyExchangeDN set to "INDEPENDANTFINANCIAL" and
new accounts get "IFS".

Any Ideas?
Question by:gunkman
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LVL 26

Expert Comment

ID: 17872330

maybe this can help...

but u have to read this from MS

Free/Busy Data Lookup
When locating free/busy data, Outlook operates differently than Outlook Web Access and Outlook Mobile Access, as described in the following bullets However, for all clients, this process involves first locating the free/busy public folder, and then accessing a particular user's free/busy data in the folder.

• Outlook   Before Outlook locates the free/busy public folder, it first receives a referral from the mailbox server for the associated public folder store, which the free/busy server then queries against (the referral and querying process is similar to the publishing process). The free/busy data is stored as messages in the site folder located in the main free/busy folder. Outlook, using Active Directory and Exchange Server, determines a user's legacyExchangeDN and parses it into two parts. The first part is the site folder name. The second part is the subject of the message.


so u may have to change back old users legacyexchangedn to reflect the new server....that is where their  free busy now resides..

Author Comment

ID: 17885937
Thanks.  You are right that it looks like I may want to change back the legactyexchangeDN.  However, if I do that, no one will be able to reply to old emails since they are tagged with the old DN.  Unless there is a solution to that, too.

Author Comment

ID: 17886737
Well.... I have fixed it.  I haven't done all users yet, but the ones that I have done are working well.

Per your suggestion.  I went back and changed the users LegacyExchangeDN to the current DN for new users.  I then went into Active Directory and added an X500 entry (under E-Mail Address) with the full path of the OLD LegacyExchangeDN (this is so old emails will still be valid)

Luckily the profiles dont seem to need to be deleted and re-created, but I do have to start>run>'Outlook /cleanfreebusy' for the profile for the free/busy info to show up in the calendar.

Thanks again for the articles as they were just what I needed to get me out of the dead end I was at.

This is the article that would have helped me a few months ago with the NDRs I was getting.

And this is the article for fixing the problem of having 2 LegacyExchangeDN settings.

LVL 26

Expert Comment

ID: 17887695
Glad to see you have fixed your own problem....and nice of you to post the solution...
ask the admin to refund you your points...
take care and good luck..

Accepted Solution

Computer101 earned 0 total points
ID: 18082129
PAQed with points refunded (500)

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