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exchange server issue

Posted on 2006-11-03
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Last Modified: 2010-03-06
I have a client that is running exchange 2003. I was asked to remove some of the email addresses from there mailboxes, now they are not recieving mail example

they had

user1@mailmail.com
user1@mail.com

I was asked to remove user1@mailmail.com

now they are not getting mail at all. There are no errors in the mail boxed when they create it send when they say send and recieve no erros but the recepient never gets the mail? what do I do?
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Question by:zenworksb
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6 Comments
 

Author Comment

by:zenworksb
ID: 17869339
i have this error in event viewer

A non-delivery report with a status code of 5.0.0 was generated for recipient rfc822;user@company.com (Message-ID <serveroDhyJ5lb00006ec7@server.company.location.com>).  
Cause:  This indicates a permanent failure. Possible causes :  1)No route is defined for a given address space. For example, an SMTP connector is configured, but this recipient address does not match the address spaces for which it routes mail.  2)Domain Name Server (DNS) returned an authoritative host not found for the domain.  3)The routing group does not have a connector defined û mail from one server in the routing group has no way to get to another routing group.    
Solution: Verify that this error is not caused by a DNS lookup problem, and then check the address spaces configured on your STMP connectors. If you are delivering Internet mail through an SMTP connector,  consider adding an address space of type SMTP with value ô*ö (an asterisk) to one of the SMTP connectors to make routing possible. Verify all routing groups are connected to each other through a routing group connector or another connector.
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Author Comment

by:zenworksb
ID: 17869513
there are 145 messages in messages awaiting directory lookup. what do I do?
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Author Comment

by:zenworksb
ID: 17869748
now up to 170 mesages any help out there
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LVL 16

Accepted Solution

by:
The_Kirschi earned 500 total points
ID: 17870919
Are you sure that you removed the e-mail address with the correct domain? If mails are stuck in the directory lookup queue they have been received successfully by the exchange server but exchange cannot find the appropriate recipient e-mail addresses in active directory. Obviously the e-mail addresses the mails should be sent to are non existent.

Have a look in the recipient policy in Exchange System Manager and look for the domain name printed in bold. That is the primary domain that is used by exchange when sending e-mail and if this has been used in the past then mail addresses with this domain name have been propagated to the outside. So if an outside user clicks on reply for example he will send the mail to this domain.

Obviously if e-mail addresses for this domain no longer exist, mails will be stuck in the queue.
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Author Comment

by:zenworksb
ID: 17890519
i am not sure how to reward points, but I solved the issue. I mail address was deleated that the mail was archiving to. I recreated teh archive to a new location and forced connection and the mail started flowing thank you for the resoponses
0
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 17909525
Thanks for the points anyway. Glad you solved the problem.
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