Trend Micro Management Console 5.58 questions

I just started a new IT job. They are using Trend Micro products. One of them is Server Protect 5.58 for their Windows servers.

I have the Management Console up and some of the servers have these little flame icons on them. I presume that means they've encountered or quarantined a virus or something malicious.

How do I clear those icons? I've cleared all the logs and done everything else I can think of. I've even looked at the included Help file and searched Trend Micro's site.

Thanks in advance.
EvilPeppardAsked:
Who is Participating?
 
legalsrlCommented:
0
 
legalsrlCommented:
Hiya EvilPeppard,

Yes, you are right, the servers have found something malicious

You need to reset the virus count with Trend Micro

This document should help

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-118388&id=EN-118388

Let me know if you get stuck

cheers
Si
0
 
EvilPeppardAuthor Commented:
Thanks for the info.  The link you provided is for Office Scan settings, not Server Protect.

Server Protect is where I need to reset the icon status.
0
Live Q & A: Securing Your Wi-Fi for Summer Travel

Traveling this summer? Join us on June 18, 2018 for a live stream to learn about the importance of Wi-Fi security and 3 easy measures you can start taking immediately to protect your private data while using public Wi-Fi. Follow us today to learn more!

 
EvilPeppardAuthor Commented:
I got it.

In the Server Protect Management Console, you have to purge all the logs in the following areas:

Scan Result
- Purge Logs from Real-time scan, Scan Now and Task Scan

View Log
- Purge Infections

I just cleared all my logs, but after clearing them in the sections above, the flame icon went away.

I had to call Trend Micro to get this information.  While talking to them, they informed me Server Protect is now an "out dated" product and has been replaced by OfficeScan.  You must have purchased the Server License portion of OfficeSCan to use it on Servers.
0
 
EvilPeppardAuthor Commented:
Thanks for the help, Si.
0
 
legalsrlCommented:
Hiya Evil,

No problem, glad you got it sorted.....

If you have to fork out some money and upgrade to the latest version, it's worth seeing whats out there in the marketplace as there is some really good, easy to manage products.

Take it easy, and cheers for the points
Si
0
 
EvilPeppardAuthor Commented:
Thanks again.

We actually already own Office Scan with the Server License, so I've been working this week to migrate all the old Server Protect clients to the latest OfficeScan.

Take it easy and you are welcome for the points.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.