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Trend Micro Management Console 5.58 questions

Posted on 2006-11-03
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Last Modified: 2013-12-03
I just started a new IT job. They are using Trend Micro products. One of them is Server Protect 5.58 for their Windows servers.

I have the Management Console up and some of the servers have these little flame icons on them. I presume that means they've encountered or quarantined a virus or something malicious.

How do I clear those icons? I've cleared all the logs and done everything else I can think of. I've even looked at the included Help file and searched Trend Micro's site.

Thanks in advance.
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Question by:EvilPeppard
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Expert Comment

by:legalsrl
ID: 17873883
Hiya EvilPeppard,

Yes, you are right, the servers have found something malicious

You need to reset the virus count with Trend Micro

This document should help

http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-118388&id=EN-118388

Let me know if you get stuck

cheers
Si
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Author Comment

by:EvilPeppard
ID: 17881328
Thanks for the info.  The link you provided is for Office Scan settings, not Server Protect.

Server Protect is where I need to reset the icon status.
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Author Comment

by:EvilPeppard
ID: 17884855
I got it.

In the Server Protect Management Console, you have to purge all the logs in the following areas:

Scan Result
- Purge Logs from Real-time scan, Scan Now and Task Scan

View Log
- Purge Infections

I just cleared all my logs, but after clearing them in the sections above, the flame icon went away.

I had to call Trend Micro to get this information.  While talking to them, they informed me Server Protect is now an "out dated" product and has been replaced by OfficeScan.  You must have purchased the Server License portion of OfficeSCan to use it on Servers.
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Author Comment

by:EvilPeppard
ID: 17884858
Thanks for the help, Si.
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LVL 16

Expert Comment

by:legalsrl
ID: 17885182
Hiya Evil,

No problem, glad you got it sorted.....

If you have to fork out some money and upgrade to the latest version, it's worth seeing whats out there in the marketplace as there is some really good, easy to manage products.

Take it easy, and cheers for the points
Si
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Author Comment

by:EvilPeppard
ID: 17892267
Thanks again.

We actually already own Office Scan with the Server License, so I've been working this week to migrate all the old Server Protect clients to the latest OfficeScan.

Take it easy and you are welcome for the points.
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