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Information Store Will Not Start Exchange 2003

Posted on 2006-11-03
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Medium Priority
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Last Modified: 2012-05-05
I have an exchange server 2003, which I installed in a MIXED MODE domain, there is an exchange 5.5 server, I ran the deployment wizard, installed the active directory connector, and joined the existing site.

The information store will not start, I am getting the following error in the event viewer:

************************************************************************

Event Type:      Error
Event Source:      MSExchangeDSAccess
Event Category:      Topology
Event ID:      2114
Date:            11/3/2006
Time:            3:32:48 PM
User:            N/A
Computer:      DATASERVE06
Description:
Process STORE.EXE (PID=3312). Topology Discovery failed, error 0x80040920.

For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type:      Error
Event Source:      MSExchangeDSAccess
Event Category:      Topology
Event ID:      2114
Date:            11/3/2006
Time:            3:33:10 PM
User:            N/A
Computer:      DATASERVE06
Description:
Process MAD.EXE (PID=2364). Topology Discovery failed, error 0x80040920.

For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type:      Error
Event Source:      MSExchangeIS
Event Category:      General
Event ID:      1121
Date:            11/3/2006
Time:            3:33:54 PM
User:            N/A
Computer:      DATASERVE06
Description:
Error 0x80004005 connecting to the Microsoft Active Directory.

For more information, click http://www.microsoft.com/contentredirect.asp.

Event Type:      Error
Event Source:      MSExchangeIS
Event Category:      General
Event ID:      5000
Date:            11/3/2006
Time:            3:33:54 PM
User:            N/A
Computer:      DATASERVE06
Description:
Unable to initialize the Microsoft Exchange Information Store service.   - Error 0x80004005.

*****************************************************************************

I reviewed this article and investigated the points they mention there, all was ok including the POLICYTEST

http://support.microsoft.com/kb/919089/en-us


I reviewed this article, which relates to invalid characters in the name, all ok here.

http://support.microsoft.com/kb/329599/en-us


I reviewed this article which deals with the security settings associated with “Manage Auditing and Security Logs” right, all ok here.

http://support.microsoft.com/kb/314294/en-us


Thanks
Steve

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Comment
Question by:AccessYourBiz_Com
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6 Comments
 
LVL 16

Expert Comment

by:The_Kirschi
ID: 17870344
I read of another guy who had the same problem. It turned out to be a DNS issue:

<<This problem appeared because our TCP/IP local configuration included two internal DNS servers and two public DNS and the exchange topology discovery engine took the list and used it in the reverse order, therefore it was searching the Internet for private information>>
0
 
LVL 104

Expert Comment

by:Sembee
ID: 17871000
That looks like classic problems with finding the domain controllers.
Make sure that your DNS is configured correctly. The best practise with DNS is to point them at AD domain controllers ONLY. No external DNS servers should be in any of the network configuration.
If you need to use external DNS servers then put these in as forwarders in the DNS Server applet.

Simon.
0
 
LVL 3

Author Comment

by:AccessYourBiz_Com
ID: 17889251
thaniks for the TIPS,

I checked the DNS, this exchange server has 2 dns servers listed, both are DC in the local site. And the information store will not start.

0
 
LVL 3

Author Comment

by:AccessYourBiz_Com
ID: 17906660
Thanks for your sugestions, I was able to solve this problem on my own. The Site Name in the Netbois/Parameters key in the registry, had the site name of the exchange site name, It needed to have the container/site which the server resides in, in the Active Directory Sites and Services, I changes this an all came into line.

I took a look and the regisrty setting on another exchange server in another location and compared the entrys.

thanks anyway.
Steve
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LVL 1

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