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Issue with availability of different "contacts" folders in Outlook 2003 in a small office environment

Posted on 2006-11-03
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Last Modified: 2010-04-08
Greetings:

I'm supporting a small office. They're running Server 2003, with Office 2003 at each workstation. A domain was set up, and sharing implemented so that the handful of employees can look at the same pool of contacts and calendar information.

(I didn't set this up, nor was I given clear documentation as to how this was all set up)

A typical user here has their local contacts, and another user's contacts, (the shared contacts) in the folder list.

When they write an email, they can draw from their local contacts, but not the shared ones (although they can list them and edit them).

I have no idea how to either make the shared contacts available when they're writing an email, or at least automatically synch the folders, as a possible compromise.

Any suggestions?
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Question by:finalascent
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David Lee earned 2000 total points
ID: 17874018
Greetings, finalascent.

> another user's contacts, (the shared contacts)
The only address books that a user can use are those in their own Outlook profile or a public folder.  They cannot use contacts in another user's contacts folder in the way you've described.  As for syncing, Outlook has no ability to sync different users' contacts.  That would require a third-party utility/add-in or custom programming.  If this office is not running an Exchange server and does not have mailed hosted on Exchange, then I'm afriad your options are limited.  I've included a link below to a site that maintains a list of third-party offerings.  If this office is using Exchange, then the solution is to move the shared contacts to a public folder.

http://www.slipstick.com/addins/index.htm

Cheers!
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