Brand New Presario Notebook Touchpad Pointer Jumpy and Erratic
Posted on 2006-11-03
I just opened a new factory shipped Compaq Presario V3000. Booted up the machine and right away it noticed the touchpad did not control the pointer well. The pointer does not respond at all, or delayed response, jerks, and wiggles back and forth even when my finger is stationary. Tried HP online support...we looked at all of the Synaptics settings, changed sensitivity, this and that, etc...and even removed the Synaptics software in add/remove programs and device manager, and downloaded the Synaptic driver provided by Compaq from their website. No joy, still have the problem. MY optical USB mouse works just fine with the V3000.
I think I have a hardware problem, and think I may need to contact HP and get an exchange.
Any suggestions before I punt and set up an RMA with HP?