asked on

Brand New Presario Notebook Touchpad Pointer Jumpy and Erratic

I just opened a new factory shipped Compaq Presario V3000. Booted up the machine and right away it noticed the touchpad did not control the pointer well. The pointer does not respond at all, or delayed response, jerks, and wiggles back and forth even when my finger is stationary. Tried HP online support...we looked at all of the Synaptics settings, changed sensitivity, this and that, etc...and even removed the Synaptics software in add/remove programs and device manager, and downloaded the Synaptic driver provided by Compaq from their website. No joy, still have the problem. MY optical USB mouse works just fine with the V3000.

I think I have a hardware problem, and think I may need to contact HP and get an exchange.

Any suggestions before I punt and set up an RMA with HP?

Thanks

ASKER CERTIFIED SOLUTION

redseatechnologies

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

jaseverson1

ASKER

Hey Red,

You must bring good luck! Reviewed your message, picked up the laptop to boot into safe mode, but guess what, the pointer is working normally before I do anything. I am a very experienced user....so hopefully she will keep working now. I have NO idea why this happened.

500 points to you for being present to win!

redseatechnologies

Between posting that message and your reply, I fell down the stairs...

GIVE ME BACK MY LUCK!! :))

Glad to have helped you though

-red