Solved

Webcam not working properly with MSN Messenger

Posted on 2006-11-04
8
2,927 Views
Last Modified: 2013-11-08
Hi all.  I have the following components:

D-Link DI-524 router
Athlon X2 3800, 1 gb ram
Logitech Quickcam communicate STX
Windows XP Pro SP2
Windows Live Messenger (latest version, but not beta)

When I try to connect with another person using Live and initiate a video connection, the video seems to work fine, but the audio doesn't work.    
If I run the Logitech webcam program, the audio works just fine.

I've made the computer a DMZ and enabled Windows firewall.  I tried the other way around too.

Any suggestions?  THnx!
0
Comment
Question by:HJohnson
  • 3
  • 2
8 Comments
 
LVL 9

Accepted Solution

by:
crawfordits earned 50 total points
ID: 17873884
Sounds like your firewall is blocking your audio connection.  Try it with no firewall and see what you get.  If it works then you will have to put in some exceptions on the firewall for the connection in order to pass it through the firewall.

0
 
LVL 1

Author Comment

by:HJohnson
ID: 17874111
But if I disable both firewalls, won't I get all manner of viruses flooding into my computer?  

Otherwise, what exceptions are you thinking of specifically?
0
 
LVL 9

Assisted Solution

by:crawfordits
crawfordits earned 50 total points
ID: 17874349
Not necessarily, it shouldn't take you like more than a few minutes to test.  That will tell you whether it is the firewall or not.  I'm not saying permanently disable your firewalls.  

Trying adding the live messenger exe file as an exception for the Firewalls.  

If that doesn't work you will have to create exceptions for the ports that you are trying to communicate over.  I believe Live Messenger uses the h323 protocol just like Net Meeting.  This should help:

http://support.microsoft.com/kb/158623
0
 
LVL 1

Author Comment

by:HJohnson
ID: 17876969
I tried disabling both firewalls (DMZ for the one computer), but i get the same symptoms.   The volumn indicator in Messenger does not work (shows as being at the bottom of the bar) and the recipient can't hear any audio.  The video works tho.

0
 
LVL 1

Author Comment

by:HJohnson
ID: 18109107
Sry, forgot to close this off.   I found the solution to this - it is a bug in MS Messenger.  When it got upgraded to v8 from v4.7, the internal setup of video/sound got messed up.  The only way to fix it was to run the OLD version of the program,  (thru the run diaglog box, "msmsgs") and run the Audio Tuning Wizard under the Tools menu option.   Once I did this, everything started to work fine.

I found the original fix in some obscure forum (I forget where I got it from).

cheers
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

We recently endured a series of broadcast storms that caused our ISP to shut us down for brief periods of time. After going through a multitude of tests, we determined that the issue was related to Intel NIC drivers on some new HP desktop computers …
In this article we have discussed the manual scenarios to recover data from Windows 10 through some backup and recovery tools which are offered by it.
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question