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Webcam not working properly with MSN Messenger

HJohnson
HJohnson asked
on
Medium Priority
2,957 Views
Last Modified: 2013-11-08
Hi all.  I have the following components:

D-Link DI-524 router
Athlon X2 3800, 1 gb ram
Logitech Quickcam communicate STX
Windows XP Pro SP2
Windows Live Messenger (latest version, but not beta)

When I try to connect with another person using Live and initiate a video connection, the video seems to work fine, but the audio doesn't work.    
If I run the Logitech webcam program, the audio works just fine.

I've made the computer a DMZ and enabled Windows firewall.  I tried the other way around too.

Any suggestions?  THnx!
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Sounds like your firewall is blocking your audio connection.  Try it with no firewall and see what you get.  If it works then you will have to put in some exceptions on the firewall for the connection in order to pass it through the firewall.

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Author

Commented:
But if I disable both firewalls, won't I get all manner of viruses flooding into my computer?  

Otherwise, what exceptions are you thinking of specifically?
Not necessarily, it shouldn't take you like more than a few minutes to test.  That will tell you whether it is the firewall or not.  I'm not saying permanently disable your firewalls.  

Trying adding the live messenger exe file as an exception for the Firewalls.  

If that doesn't work you will have to create exceptions for the ports that you are trying to communicate over.  I believe Live Messenger uses the h323 protocol just like Net Meeting.  This should help:

http://support.microsoft.com/kb/158623

Author

Commented:
I tried disabling both firewalls (DMZ for the one computer), but i get the same symptoms.   The volumn indicator in Messenger does not work (shows as being at the bottom of the bar) and the recipient can't hear any audio.  The video works tho.

Author

Commented:
Sry, forgot to close this off.   I found the solution to this - it is a bug in MS Messenger.  When it got upgraded to v8 from v4.7, the internal setup of video/sound got messed up.  The only way to fix it was to run the OLD version of the program,  (thru the run diaglog box, "msmsgs") and run the Audio Tuning Wizard under the Tools menu option.   Once I did this, everything started to work fine.

I found the original fix in some obscure forum (I forget where I got it from).

cheers
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