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Win XP Pro SP2 boot-up stopped by "There is an IP Address Conflict"

Posted on 2006-11-05
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Last Modified: 2012-05-05
I accepted an offer from Norton System Works to correct a boot sector error.  This resulted in an "NTLDR is missing" error message which I had to resolve by formatting the hard drive and re-installing Win XP Pro.

It occurred to me yesterday that if I restored the system state from a full backup made in September it would probably save a lot of time re-installing programs (big mistake!).  The desktop carried on happily until I closed it down last night.

This morning I had the "IP Address Conflict" error.  This continues to come up even when I try to boot from the XP Pro CD with SP2 on it.  The boot-up will not continue after this message.

Between the last full backup and a few days ago I set up a network connection between the desktop (which is showing the "IP Address Conflict") and the Toshiba notebook from which I am sending this question.  The IP address on the desktop had to be changed in order to make the connection work.

How do I get back into the desktop so that I can change the IP address to avoid the conflict?
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Question by:GeoffO
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by:Jason Watkins
ID: 17876147
Could you just reinstall, or restore without the network cable being plugged in?  Would it be possible to change the IP address of the working PC?

The network stack is not loaded until nearly the end of the GUI portion of XP setup.  If the two machines are connected together via cross-over cable, then they should self-assign differing IP addresses.  

If the two machines are connected through a hub or sswitch, it would be better to statically assign the addresses so that there is no question.  

/F
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by:alextoft
ID: 17876175
Either boot it into safe mode without networking, or let it boot up with the network cable unplugged.

Incidentily I would get rid of Norton and put something decent on. I'm sure if he wasn't so rich Peter Norton would be pulling his hair out seeing the crap Symantec punt out with his name on.
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by:GeoffO
ID: 17876178
I tried both ways, Firebar: plugged in and disconnected.  Then I concluded that if the desktop hadn't booted up it wouldn't be 'listening' anyway.

Or is there some subtle way of getting to the network setup before booting is completed?

GeoffO
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by:Jason Watkins
ID: 17876199
The working computer; run ipconfig /all and determine the current IP address.  Then manually set another address whilst preserving the same subnet mask, gateway, and DNS server.

The non-working computer;  Reboot and start setup without the network cable inserted.

That should do it, unless I am missing something from your description before.

/F
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by:Merete
ID: 17876266
Hi just some more suggestions.
An invalid ip address should not prevent you from booting to windows?
Why is your windows not loading?
When you boot up tap F8 in the advanced options try last know good config that worked.
Does this computer have a network card not on the mainboard?
Try removing it, please unpower first.
You say when your booting from the xp pro cd do you have the bios set to boot from hdo first?
This full system backup you have restored did windows work after this?

You could also try reset, unpower the machine pull out the power plug, then drop out the battery
power in again and boot wait till until it displays system error. hold in the shurdown till it has powered off.
Pull out the plug again put the batery in again, boot  then press del to enter bios load defaults
f10 to save to and exit.

You could try a repair
perform a reinstallation of Windows XP, sometimes called a repair installation?

Configure your computer to start from the CD-ROM drive. Then insert your Windows XP Setup CD, and restart your computer.

When the Press any key to boot from CD message is displayed on your screen, press a key to start your computer from the Windows XP CD.
 
Press ENTER when you see the message To setup Windows XP now, and then press ENTER displayed on the Welcome to Setup screen.
 
 Do not choose the option to press R to use the Recovery Console.
 
In the Windows XP Licensing Agreement, press F8 to agree to the license agreement.
 
 Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
 
 Follow the instructions on the screen to complete Setup.

 Here is some extra help illustrating the steps look below the typing.

http://www.webtree.ca/windowsxp/repair_xp.htm



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by:GeoffO
ID: 17876852
Hi, I am taking these in sequence.  First Alextoft:

Agree completely with your views on Norton.  When I started with Norton Antivirus it was £2.50 for another year's subscription, now it's about £39.99.  This time they have stopped responding to my Tech Support queries about removing NSW and, having just told the desktop machine that its subscription has expired (I upgraded to NIS 2007 on 5 October 2006), neither Tech Support nor Customer Services are responding either to my emails or to submissions on the Symantec website.

Tried Safe Mode and been rewarded with the message "Windows XP Setup cannot run under Safemode.  Setup will restart now."  Just gone into Last Known Good Configuration.  "Setup is being restarted".  Big arrow, indicative of Safe Mode (it seems to want to start in Setup even with the CD removed from the drive.)  Message "The file 'asms' on Windows XP Professional Service Pack 2 CD is needed'.  Insert CD, choose copy files from E:\English\Installer\ROEM\WD\2K-XP, click OK.  Nothing happens.  Click X: "An error has been encountered that prevents Setup from continuing.  One of the components that Windows needs to continue setup could not be installed."  I have tried every possible location of source material, from A: to H: and it doesn't seem to be looking at any of them.  No drive lights going on.

Just looked at ipconfig /all and been stunned by phrases like "Tunnel Adapter Teredo Tunneling Pseudo-Interface", "Tunnel Adapter 6 to 4 Tunneling Pseudo-Interface" etc, all of which I confess are incomprehensible to me.  They all have IP addresses in hex (which I can translate to dec), but which machine they apply to is not clear.
 
Can you talk me through that in words of one syllable please (or even half a syllable if possible!)

GeoffO
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by:Merete
ID: 17876925
geoff have you used the wrong xpcd?
Sounds like you have used a foreign xp disc?
Or you have a foreign xp installed and used an english xp disc or the reverse.
Did you have xpsp2 installed as an upgrade not off a full xp pro sp2 disc and are uisng an xpcd to fix this backed up version?

Between the last full backup and a few days ago << what back-up did you use mate?
Sounds as if the MBR has changed or the HAL.
-----------------------------------------
    hal.dll file missing

     

    1.       Boot from a Windows XP CD.

    2.       At the next screen press “R” to repair using the Recovery Console.

    3.       Press the number correlated with the Windows installation you want to fix. Typically this will be #1.

    4.       In the “Administrator password” press [ENTER] if you have not set a password for it.

    5.       Type:

    expand x:\i386\hal.dl_ y:\windows\system32\hall.dll

    where “x” is the letter of your CD-ROM and “y” the letter of the drive your operating system is installed on.

    6.       Take out the Windows XP CD and type exit

-----------------------------------------------------------------------------
Rebuild configuration thru recovery
  Boot from a Windows XP CD.

    2.       At the next screen press "R" to repair using the Recovery Console.

    3.       Press the number correlated with the Windows installation you want to fix. Typically this will be #1.

    4.       In the Administrator password press [ENTER] if you have not set a password for it.

    5.       Type bootcfg /list to see all the entries in the boot.ini file.

    You could get the message:

    “There are currently no boot entries available to display”

    6.       Type bootcfg /rebuild to fix it.

    You will be prompted to answer the question

    “Add installation to boot list (Yes/No/All)” press “Y”

    7.       Under “Enter Load Identifier:” type the name of your operating system (i.e. Microsoft Windows XP Home Edition).

    8.       For “Enter OS Load Options:” usually the value is “/fastdetect” (without quotation marks).

    9.       Take out the Windows XP CD and type exit.
---------------------------------------------------------------------------
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by:venom96737
ID: 17876966
all I can say is ummm WOW this is a mess on one hand you have setup trying to finish on the other you have ipv6-ipv4 translator going nuts thats crazy.  The answer to fixing the ipconflict is supposed to be simple ipconfig /release then run ipconfig /renew and voila should be gone in your case it seems its going to be alot more fun than that though.  Teredo is not even installed in xp by default someone had to manually install it for some application to use.  What application do you have that would be connected to something using ipv6 are you on a domain?  is this a home computer or an office computer?  Here is an overview of toredo:
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/teredo.mspx

note :IPv6 addresses are all in hex form thats how they are going to solve the depleting network address problems but why you are using it on your computer is beyond me.

To solve your problem is going to be a bit tricky now though .  For the bootsector problem next time use xp recovery console and type fixboot that would clear that up sounds like a bootsector virus maybe.  I personally would NEVER let norton play with my bootsector or any part of my machine really (I personally hate norton though usually does more harm than good)

I really don't know of a good way to stop the setup process though other than to let it finish out.

I really would need more info on what type of network you are connecting to try this disconect the computer from the internet and then try to complete the setup and see if you can get in from there to troubleshoot.
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by:venom96737
ID: 17877018
You could though get a program like nt offline registry/password editor and go here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\{Long string of numbres that represents your networkcard}\Parameters\Tcpip

You can change your ipaddress from there Change the value of the DHCPipaddress but I dont think thats the problem because the conflict is not from your DHCP its from some ipv6 address and where that is located im really not sure.

you can find ntoffline editor here:http://home.eunet.no/~pnordahl/ntpasswd/

the network card entry in the registry is usually located right under the .net framework entry its not hard to find you could try that angle if you would like.
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by:GeoffO
ID: 17877074
Hi Merete,

Following the "NTLDR is missing" I used a Win XP Pro CD with SP2 on it.  The machine wouldn't accept my non-SP2 disk from a while ago.
I used XP Backup to bring back just the System State from September.

Before I go any further with the answers, I have to tell you that the machine insists on restarting Setup every time as if it was setting up Windows, whether I take the direct or the 'F8 - Safe Mode' route.  Then I get "The file 'asms' on Windows XP Professional Service Pack 2 CD is needed."

Must say I like the idea of taking out the network card - which I have done.  Only problem is getting far enough into starting up for the machine to realise that it's not there any more!

Can't get to the Recovery Console.  Even during the previous disaster it was nowhere to be found.

GeoffO
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by:GeoffO
ID: 17877097
Hi Firebar and Venom96737,

I'm still listening, but can only cope with one set of ideas at a time!  Hang in there.

GeoffO
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by:Merete
ID: 17878748
Thank you Geof and hi back :)
Okay my first suggestion and question why not complete the setup, it will however probably replace all the files and you may end up with either a bad copy and probably not legal this can cause a rebooting loop as well.
First lets try to fix the boot.ini.

Rebuild configuration thru recovery
  Boot from a Windows XP CD.

    2.       At the next screen press "R" to repair using the Recovery Console.

    3.       Press the number correlated with the Windows installation you want to fix. Typically this will be #1.

    4.       In the Administrator password press [ENTER] if you have not set a password for it.

    5.       Type bootcfg /list to see all the entries in the boot.ini file.

    You could get the message:

    “There are currently no boot entries available to display”

    6.       Type bootcfg /rebuild to fix it.

    You will be prompted to answer the question

    “Add installation to boot list (Yes/No/All)” press “Y”

    7.       Under “Enter Load Identifier:” type the name of your operating system (i.e. Microsoft Windows XP Home Edition).

    8.       For “Enter OS Load Options:” usually the value is “/fastdetect” (without quotation marks).

    9.       Take out the Windows XP CD and type exit.
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by:venom96737
ID: 17880375
even if you fix that with bootcfg you are still going to get the setup asing you to finish you need to let that finish or you will never get through this process.  Right now windows is not fully installed.  
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Author Comment

by:GeoffO
ID: 17880993
Hello Firebar, alextoft, Merete and Venom96737,

I have just come back from the local computer shop, where they have a special CD which allowed them to get in and see what was actually happening.

The two hard disks somehow each had Win XP Pro SP2 on them; the master/slave relationship on the motherboard was set up incorrectly, as were the CD Writer and DVD ROM drives.  It is little wonder that I have been getting weird problems since 2002 when the computer was assembled by someone else locally.  It is surprising that it worked at all.

Thank you very much for trying to sort things out based on my feedback to you.  It would have been much easier for you if you had been able to get your hands on the actual hardware.

Everything is now being reformatted (fortunately I do have data backups), Windows is being re-installed and a fresh start can be made.

So if I may, I will withdraw more or less gracefully and see you next time.  Thanks again.

Best regards,

GeoffO
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by:Merete
ID: 17886777
thank you Geoff0 no worries just good to know the feedback and soon you'll be backup and running.
Cheers M
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by:GeoffO
ID: 18014237
Many thanks.
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