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WSUS won't accept IE7 because of EULA download failure

Posted on 2006-11-05
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Last Modified: 2008-01-16
IE7 showed up in the list of not approved updates in WSUS on a 2003 SBS Standard.

Following error occurs:

The End User License Agreement (EULA) for this update has not been accepted.

Microsoft.UpdateServices.Administration.WsusObjectNotFoundException: The specified item could not be found in the database.
   at Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById(Guid id)
   at Microsoft.UpdateServices.Internal.BaseApi.Update.GetLicenseAgreement()
   at Administration.Updates.EulaDialog.Page_Load(Object sender, EventArgs e)

   at Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById(Guid id)
   at Microsoft.UpdateServices.Internal.BaseApi.Update.GetLicenseAgreement()
   at Administration.Updates.EulaDialog.Page_Load(Object sender, EventArgs e)

How can I rectify this?

Dominik
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Question by:domim
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14 Comments
 
LVL 51

Expert Comment

by:Netman66
ID: 17877035
Change the update to approved, then on the next pop-up there should be an EULA that you agree to.  You should only need to accept the EULA once on WSUS console.



0
 

Author Comment

by:domim
ID: 17877236
That does not work because it obviously cannot download the EULA. On the status page I see that 1 file with 0.03MB is about to download but for some reason it does not. So without having the EULA downloaded I cannot approve it.
0
 
LVL 51

Expert Comment

by:Netman66
ID: 17877821
Try running:

wsusutil /reset

You'll find this tool in the \Program Files\Update Services\Tools folder.

What this does is check every line in the DB against the files it has; anything missing is redownloaded.

Keep in mind that everyone under the Sun is downloading this via AU or WSUS so it may take some time.

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LVL 16

Expert Comment

by:AdamRobinson
ID: 17881265
A very long time.  I had the same issue.  Ended up having to wait quite a long whiles, then it resolved itself.
0
 

Author Comment

by:domim
ID: 17881431
What exactly is a long time? Just did that reset thing and now I have 1,118 files to download totalling 6+ GB! Help!!!
0
 
LVL 16

Expert Comment

by:AdamRobinson
ID: 17881445
Domim, I didn't do the reset.  I think my download took approximately 2 hours for the Eula (on a T1 connection).  But 6 GB, egh!

0
 

Author Comment

by:domim
ID: 17881453
OK, seems to "download" from the existing files. Got one gig in a few seconds. Will wait for a while...
0
 

Author Comment

by:domim
ID: 17881461
2 hours would be fine, I have it sitting for days already...
0
 

Author Comment

by:domim
ID: 17881611
Hmmmm, now I am back with the same problem:

Status of Downloads
Updates needing files: 2
Downloading 0.00 MB of 0.03 MB

and the same IE7 EULA error message again...
0
 

Author Comment

by:domim
ID: 17890674
Just checked the event log and found the following:

Event Type:      Error
Event Source:      Windows Server Update Services
Event Category:      Synchronization
Event ID:      364
Date:            07/11/2006
Time:            13:11:41
User:            N/A
Computer:      <servername>
Description:
Content file download failed. Reason: There is not enough space on the disk. Source File: /msdownload/update/v5/eula/windowsie7.0-sve-d0ce5c0e-a2fd-4f4e-b53c-44e562026ce0.txt Destination File: d:\WSUS\WsusContent\99\139AF4930B7BAA1B1E4BC478071AC5166C847899.txt.

Plenty of space on Drive D: though... I am puzzled.
0
 

Author Comment

by:domim
ID: 17906745
It is getting worse: further updates seem to get stuck by the EULA thing. Have 40MB to download and nothing is happening for hours. PLEEEEASE help!
0
 

Author Comment

by:domim
ID: 17906872
Found the solution: http://www.jsifaq.com/SF/Tips/Tip.aspx?id=10575.

I have quotas enabled on this drive and the user for WSUS also had it on and that got too much, of course...

Damn, so simple...
0
 
LVL 1

Accepted Solution

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DarthMod earned 0 total points
ID: 17964624
PAQd, 250 points refunded.

DarthMod
CS Moderator
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