My Logitech USB speakers won't install on my XP laptop

Hi Folks

I've just re-installed XP and plugged my Logitech USB speakers in and XP asks for drivers when it should have them built in. It then complains that it can't install drivers and fails. I've never had problems before and the speakers work fine on other machines. I've also tried plugging them into all of my 4 USB ports. So how can I fix this?

TIA

Andrew
andruAsked:
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f-kingConnect With a Mentor IT support technicianCommented:
you only need to remove the chipset usb drivers eg:intel or via depending on your system,not printers and other devices.

Are we going to solve this or not?



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inbarasanCommented:
Dear andru,
Just remove the Speakers, Reboot the system and try to connect again and check.

Cheers!
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andruAuthor Commented:
Err I've tried that. Pretty obvious really ;)

Andrew
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f-kingIT support technicianCommented:
Hi
It lookes like there's a corrupt driver somewhere,did you do a fresh windows xp install or a repair one?
If it was a fresh one then you havent installed a particular driver(like usb),or service pack 2.

If it was a repair install then you should try uninstalling all your usb drivers from device manager(control panel,system,hardware,device manager)

Reboot and test

good luck

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andruAuthor Commented:
It was a clean start restore set up exactly as it was when I bought it. When I bought it the speakers installed first time with no problems.

And secondly how can you remove USB drivers when the USB devices are not plugged in.

Andrew
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f-kingIT support technicianCommented:
how long after you bought your laptop did you buy the speakers?
The drivers that I'm referring to are the usb drivers for your laptop,if these drivers have an error than you wont be able to install any device that plugs into them.
Check device manager for any errors by the usb section(look for yellow question marks,unknown devices or similar)
If no errors are found then remove all usb devices from your system by selecting the driver and clicking on remove


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andruAuthor Commented:
OK, When I restored XP using the restore partition, the first thing I did was try out a DVD and the speakers worked fine first time. Then about a week later I plugged them in in the same USB socket and I got the problem. Instead of them working XP decided to ask for drivers and then fail. There are NO conflicts in device manager, and that is the first place I would look.

Andrew
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f-kingIT support technicianCommented:
Have you removed the usb drivers from device manager?
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andruAuthor Commented:
Err, and how?

I looked at the device manager with all hidden devices and the Logitech speakers are not there.

These drivers are built into XP, there are NO drivers that you get on a disk or download from
the net. The speakers should just work, and they don't.

And I'm sure that they are not faulty, because I had exactly the same problem with my mouse
on my last laptop and it is working fine.

Andrew
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f-kingIT support technicianCommented:
Im talking about your motherboards usb drivers,delete everything under usb devices or controllers.
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andruAuthor Commented:
That would mean re-installing all my USB devices again which I'm not prepared to do.

All I want to do is get my speakers to work.

Andrew
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