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URGENT! Unable to Send mail - message "550 Open relay not allowed"

I am getting the following error Non delivery report when trying to send mail:

Your message did not reach some or all of the intended recipients.

Subject:      RE:
Sent:      06/11/2006 13:45

The following recipient(s) could not be reached:

'Stephen.Gillham@fos.net' on 06/11/2006 13:45
There was a SMTP communication problem with the recipient's email server. Please contact your system administrator.
<ymca-server.ymca-gwc.local #5.5.0 smtp;550 Open relay not allowed>

I have checked the relay settings and all appear normal. I have tried recreating the default SMTP Virtual Server to no avail.

I get the following error messages in the event logs:

Event Type:      Error
Event Source:      MSExchangeTransport
Event Category:      SMTP Protocol
Event ID:      7004
Date:            06/11/2006
Time:            13:28:57
User:            N/A
Computer:      YMCA-SERVER
Description:
This is an SMTP protocol error log for virtual server ID 1, connection #7. The remote host "212.2.3.136", responded to the SMTP command "rcpt" with "550 Open relay not allowed ". The full command sent was "RCPT TO:<stephen.gillham@fos.net> ". This will probably cause the connection to fail.

For more information, click http://www.microsoft.com/contentredirect.asp.

and

Event Type:      Warning
Event Source:      MSExchangeTransport
Event Category:      NDR
Event ID:      3022
Date:            06/11/2006
Time:            13:28:58
User:            N/A
Computer:      YMCA-SERVER
Description:
A non-delivery report with a status code of 5.5.0 was generated for recipient rfc822;stephen.gillham@fos.net (Message-ID <F6632B2AAF498F468A14172673FEB6B32DCE@ymca-server.ymca-gwc.local>).
Cause: This message indicates a generic protocol error (SMTP error). For example, the remote SMTP responds to an issued EHLO with a 500 level error and the sending system will QUIT the connection and report this with NDR indicating the remote SMTP server canÆt handle the protocol.
Solution: View the SMTP log or run a netmon trace to see why the remote SMTP server rejects the protocol request.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Please help a.s.a.p

Thanks

Sembee

The party that you are sending to believes that you are an open relay. Have you checked to see whether that is the case?

Simon.

FOSnet

ASKER

as far as I am aware we are not, also this message does not appear to be leaving the server. as we use an external Anti-SPAM solution I will check with them if they are blocking it and report back here.

FOSnet

ASKER

Our Spam guys report no issues (other than the lack of mail flowing through the service)

suggestions please? I'm thinking of re-installing IIS and Exchange

Thanks

amaheshwari

Are you using Symantec AntiVirus Corporate Edition 9.0 on Exchange 2000 or Exchange Server 2003, and the Internet E-Mail Auto-Protect feature is enabled then this will happen.
By disabling the Internet E-Mail Auto-Protect feature of Symantec Antivirus Corporate Edition 9.X, messages can be delivered out.

amaheshwari

Check this as well:

How to troubleshoot mail relay issues in Exchange Server 2003 and in Exchange 2000 Server

http://support.microsoft.com/kb/895853/en-us

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Sembee

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FOSnet

ASKER

yes we are, although I don't believe that it is really a MIMEcast issue as their NDR's normally contain a notice to say that it came from them.

Sembee

Their server rejected the message:

The remote host "212.2.3.136", responded to the SMTP command "rcpt"

Simon

URGENT! Unable to Send mail - message &quot;550 Open relay not allowed&quot;

URGENT! Unable to Send mail - message "550 Open relay not allowed"