Vertias Backup Exec V10 SBS - Media is not showing up.

I have tried reinstalling drivers for the Tape Device as well as update Veritas to no avail.  I get the fololowing error in the Windows event log:

Event Type:      Error
Event Source:      Backup Exec
Event Category:      Devices
Event ID:      33152
Date:            06/11/2006
Time:            15:58:13
User:            N/A
Computer:      SBS2003
Description:
Adamm Mover Error: Unload Status Failure!
Error = ERROR_IO_DEVICE
Drive = "Seagate 1"
    {2BC3CAB2-DDBC-48C1-B0BC-ED65434392E5}
Media = ""
    {00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(0), ScsiPass(0)
PowerhousecomputingAsked:
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rindiConnect With a Mentor Commented:
What hardware are you using? What Tape/Disk, what are they connected to etc?
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PowerhousecomputingAuthor Commented:
It is an Internal  Seagate IDE Drive using stt20000a.
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tmtroutmanCommented:
Try updating the firmware on your tape drive.
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PowerhousecomputingAuthor Commented:
where do I get it from?
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tmtroutmanConnect With a Mentor Commented:
Try this, it may suggest firmware updates, if needed.

http://www.seagate.com/support/disc/asp/tools/en/

Also, try using the drivers supplied by Veritas instead of anything else.
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andyalderConnect With a Mentor Commented:
http://support.veritas.com/docs/255501  may apply but it's rather long.

First I would make sure it's the supported version of 10.0 (5520) rather than the unsupported version (5484) that came out on CD, then run tapeinst and uninstall all drivers, then apply the latest driver release if you can find it.

Veritas download centre just went downhill, you can't filter for driver, install, etc now, just get the whole lot so there's 9 pages to search through and you'll probably come across the older drivers than the newer ones first since they only pushed the website downgrade this weekend, it's probably at http://www.symantec.com/enterprise/support/downloads.jsp?pid=15047 somewhere.
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PowerhousecomputingAuthor Commented:
they have 5484 - what can I do about that?
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andyalderCommented:
Supported version is at http://seer.support.veritas.com/docs/277181.htm, uninstall/reinstall ought to preserve settings as long as you chose not to remove everything but if there's only a couple of servers being backed up it ought to be fairly simple to recreate the jobs anyway.

Also a servicepack and a few updates required, http://support.veritas.com/docs/277179 although Veritas update will direct you to the required updates.
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PowerhousecomputingAuthor Commented:
can I install over the top or do I need to reinstall?
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andyalderCommented:
I'm not sure, why not try it. You can also test the hardware with ntbackup since it uses the same format as Backup Exec (except the system state backup is different).
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joshmdillConnect With a Mentor Commented:
Had the tape drive been working with Veritas until recently or is this a new installation of Backup Exec with this device?  I found someone with a similar error on the veritas forums: http://forums.veritas.com/discussions/message.jspa?messageID=4387284

Different tape drive, but similar symptoms.  They came to the conclusion that the problem was hardware related.

I'd suggest, as andyalder said, attempt to run a backup using Microsoft backup (start -> programs -> accessories -> System Tools -> Backup) and see if it works.  Its a good way to test the hardware.
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