Need suggestions on setting up an automated, mission-critical dialing system for subscribers.
Posted on 2006-11-06
1. I need suggestions as to what equipment and software to purchase and set up for this business.
2. This is a home-based business.
3. There is a high-speed Internet cable connection at the house now.
4. The business will provide out-going calls to subscribers, on a scheduled, timed basis. These calls are almost always out-going calls, rarely incoming.
5. Calls are made to most, if not all, subscribers at least once a day.
6. This is a mission-critical system. In other words, down-time or failure is unacceptable.
7. The calls will be completely automated.
8. The subscribers will key in a code given to them on the call. The code will change each time, using a randomizer.
9. Depending on what code the subscriber keys in, certain actions may or may not take place.
10. Some programming of the devices is acceptable. (I have over 20 years experience as a computer programmer.) If necessary, entire applications can be written to support the call server, but preferably modifications to existing software or scripts is all that would be necessary.
11. Any combination of equipment and software which is necessary to set up the business is acceptable. Hopefully, the cost will be less than $1,000.
12. I am not familiar with the terms for telephone networking. I have heard of VoIP, Autodialing, Predictive Dialers, Voicemail Servers, PBX and T1. But I don’t pretend to know the differences between them, nor what each would be best-suited for. However, I did program a voice mail system years ago, so I have passed Telephones 101.