• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 432
  • Last Modified:

Outlook Error Message: Unable to open the Outlook window. The set of folders could not be opened.

OK.

For starters, we are using Exchange 2003.  USer is running Windows XP, with SP2 and full updates.

I have a user whose Outlook client is giving us fits.  This morning, anytime he clicked on a folder other than his Inbox, Outlook would crash.  It would offer to send an error report and then reopen.  I ran through all of the office updates, including service packs.  This did not help.  I did a detect and repair and now Outlook won't open at all.  Here is the error message:

"Cannot open Microsoft Office Outlook.  Unable to open the Outlook window.  The set of folders could not be opened."

I've tried recreating his Outlook profile, no luck.  I've examined his profile in OWA, and everything appears normal.  I've deleted his OST file again and again.  No luck.

I was finally able to get him up by disabling Cached Exchange Mode.  However, we are back to the problem of Outlook crashing when he changes folders.
0
ddotson
Asked:
ddotson
  • 2
1 Solution
 
poweruser32Commented:
did you try the same user on another machine?
problems like these i find  are sometimes solved by wiping the machine and doing a fresh install-the time you spend trying to solve it is not worth it
0
 
ddotsonAuthor Commented:
Well - here's what happened since posting.

I tried my profile on his machine.  It worked.  Tried his profile on another machine.  Would not work.  That told me that something was wrong with his exchange account (which brought a sigh of relief, because I'm with you: I was about to wipe the machine.  You're right.  It's not worth the time).

So, I went into exchange and used Exmerge to export his data.  I then deleted his account and created a new one.  I reimported his data with Exmerge.  It imported OK, but failed to import the Junk Email folder.  Tested his Outlook client and it worked great!  So it appears that the Junk Email folder was corrupt.  Interesting, huh!
0
 
poweruser32Commented:
well at least i was a bit of help!!as long as all the junk mail does not go into the inbox now ya should be grand....
best of luck
0

Featured Post

Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now