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Outlook Error Message: Unable to open the Outlook window. The set of folders could not be opened.

Posted on 2006-11-06
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Last Modified: 2011-04-14
OK.

For starters, we are using Exchange 2003.  USer is running Windows XP, with SP2 and full updates.

I have a user whose Outlook client is giving us fits.  This morning, anytime he clicked on a folder other than his Inbox, Outlook would crash.  It would offer to send an error report and then reopen.  I ran through all of the office updates, including service packs.  This did not help.  I did a detect and repair and now Outlook won't open at all.  Here is the error message:

"Cannot open Microsoft Office Outlook.  Unable to open the Outlook window.  The set of folders could not be opened."

I've tried recreating his Outlook profile, no luck.  I've examined his profile in OWA, and everything appears normal.  I've deleted his OST file again and again.  No luck.

I was finally able to get him up by disabling Cached Exchange Mode.  However, we are back to the problem of Outlook crashing when he changes folders.
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Question by:ddotson
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poweruser32 earned 400 total points
ID: 17882814
did you try the same user on another machine?
problems like these i find  are sometimes solved by wiping the machine and doing a fresh install-the time you spend trying to solve it is not worth it
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by:ddotson
ID: 17883525
Well - here's what happened since posting.

I tried my profile on his machine.  It worked.  Tried his profile on another machine.  Would not work.  That told me that something was wrong with his exchange account (which brought a sigh of relief, because I'm with you: I was about to wipe the machine.  You're right.  It's not worth the time).

So, I went into exchange and used Exmerge to export his data.  I then deleted his account and created a new one.  I reimported his data with Exmerge.  It imported OK, but failed to import the Junk Email folder.  Tested his Outlook client and it worked great!  So it appears that the Junk Email folder was corrupt.  Interesting, huh!
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Expert Comment

by:poweruser32
ID: 17883582
well at least i was a bit of help!!as long as all the junk mail does not go into the inbox now ya should be grand....
best of luck
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