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"Unable to Install Updates" for Office XP (KB914796)

Posted on 2006-11-06
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Last Modified: 2008-01-09
I have Windows XP Pro "version 2002 SP2" and MS Office XP (Word 2002, Outlook 2002, etc)

When I try to run Automatic Updates (or manually), Windows tells me I need 1 update, it downloads OK, then try's to install and I get the error:
"Updates were unable to be successfully installed"
"Not Installed: Security Update for Office XP (KB914796)

Help!!  
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Question by:bleggee
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theProfessa earned 1500 total points
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by:bleggee
ID: 17886942
Thx Profesa ... I am at lease getting better info that way but still failed. The error message upon installing is:

"Error 1402. Setup cannot open the Registry Key
HKEY_LOCAL_MACHINE\Software\Classes\giffile\shell\Open\ddeexec.
Verify that you have sufficient permissions ..."

I did try it after booting clean (disabling start-up INI's & Services using MSCONFIG) and got the same error.
Also, I am logged in as an Administrator.

Any ideas?  The thought of reinstalling Office crossed my mind ... if that would fix it ... but I don't want to give up to soon ... especially if it in fact a permissions issue ...
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