Link to home
Start Free TrialLog in
Avatar of bleggee
bleggeeFlag for United States of America

asked on

"Unable to Install Updates" for Office XP (KB914796)

I have Windows XP Pro "version 2002 SP2" and MS Office XP (Word 2002, Outlook 2002, etc)

When I try to run Automatic Updates (or manually), Windows tells me I need 1 update, it downloads OK, then try's to install and I get the error:
"Updates were unable to be successfully installed"
"Not Installed: Security Update for Office XP (KB914796)

Help!!  
ASKER CERTIFIED SOLUTION
Avatar of theProfessa
theProfessa
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of bleggee

ASKER

Thx Profesa ... I am at lease getting better info that way but still failed. The error message upon installing is:

"Error 1402. Setup cannot open the Registry Key
HKEY_LOCAL_MACHINE\Software\Classes\giffile\shell\Open\ddeexec.
Verify that you have sufficient permissions ..."

I did try it after booting clean (disabling start-up INI's & Services using MSCONFIG) and got the same error.
Also, I am logged in as an Administrator.

Any ideas?  The thought of reinstalling Office crossed my mind ... if that would fix it ... but I don't want to give up to soon ... especially if it in fact a permissions issue ...