Solved

can not send mail to others on the domain

Posted on 2006-11-06
8
175 Views
Last Modified: 2010-03-06
My VP has a laptop that uses windows XP and outlook 2003. he has 4 different acoounts under tools > email accounts, with our company domain fisrt as a smtp account and pop3 accounts for home or other use. right now he can not send mail to anyone on the domain and he is connected to the network through the cat5 cable in his office. he has always been able to send us mail, it stopped working today. the error message he got today is:

your message did not reach some or all of the intended recipients

subject
sent date

the message could not be sent using your mailbox you do not have the permission to send the message on behalf or the specified user.

Our domain uses exchange server 2000 and other users on the domain use windows 2000 and outlook 2003.
How do I fix this problem? thanks for your help  
0
Comment
Question by:jasonpaine
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +2
8 Comments
 
LVL 16

Expert Comment

by:poweruser32
ID: 17883407
can he send email to outside domains ?can he receive any email from other users
0
 
LVL 7

Author Comment

by:jasonpaine
ID: 17883425
He can send and receive email from outside domains
0
 
LVL 16

Expert Comment

by:poweruser32
ID: 17883467
if you try setting him up on another pc will it work
0
Edgartown IT Case Study

Learn about Edgartown's quest to ensure the safety and security of the entire town's employee and citizen data. Read the case study!

 
LVL 16

Expert Comment

by:InteraX
ID: 17883501
Hi jasonpaine,

It looks like he's trying to send from another email address than his exchange account. Have you shown the From field to see which account it's trying to send as?

Good Luck,

Chris
0
 
LVL 23

Expert Comment

by:Stacy Spear
ID: 17883659
Make sure the right account has default on it in the list. Peeps fooling around always change this.
0
 
LVL 7

Author Comment

by:jasonpaine
ID: 17884248
the right account in outlook? does he need to change the default to use a different account or can just leave the work account as the default
0
 
LVL 23

Assisted Solution

by:Stacy Spear
Stacy Spear earned 300 total points
ID: 17884281
if the work account should be default and is, then that isn't the issue. Just wanted to clarify that. For instance I have a user that can see helpdesk mail, but can't send as helpdesk. He magically changed helpdesk to his default and couldn't send, and I needed to change it back to HIS account.
0
 
LVL 18

Accepted Solution

by:
kjanicke earned 200 total points
ID: 17884652
Greetings:

You may need to check the advanced settings and see if the user set up a different outgoing email server.  When i travel, I always have to change the outgoing server so mail will get out, even if I still use one specific pop3 account.

Our helpdesk is always doing the same thing darkstar3d mentioned.  They didn't know how to set up multiple mailboxes in one account.  We also had to show them how to use multiple profiles for the extra mailboxes they wanted to "send as" becuase delagate access wasn't good enough.  Multiple profiles changes the defaults which is handy when they send out 100 plus emails a day from each account.

Good luck.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
This article will help to fix the below error for MS Exchange server 2010 I. Out Of office not working II. Certificate error "name on the security certificate is invalid or does not match the name of the site" III. Make Internal URLs and External…
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

690 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question