I am running Citrix Presentation Server 4 on windows 2003 server.
This is a Production server and there are approx. 50 people using it.
The problem is the previous person who set up the server is no longer here.
We do not have licensing manger console username and passoword used to set up the citrix so we are
unable to get into the licensing management console.
we have tryed the domain admin account didnt work, we have checked the tomcat config.xml file which shows the domain admin but it still doesnt work.
I have purchased a 20 new licenses and want to add them, i have manually downloaded the file and added it to the correct directory but this is not "clean"
my quesiton is :
1. is there a way to reset the username and password to get into the manangement console ?
2. can you uninstall the licensing management portion, and reinstall it with out messing up the configuration of the server ?