• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 211
  • Last Modified:

VPN connection times out on verifiying username and password

Hi I have a VPN connection to a clients network that I maintain.  The server is behind a BT Router which is configured to forward VPN traffic to the server.  Up until now the connection has been working fine.  How ever I went to connect today and the connection just times out on verifiying username and password.  This has happened before after a power cut at the server end but when I got my client to restart the server I could connect again.  This is not the case this time!  Last week I configured my clients home laptop to connect to the network and that is all working fine.  Im stumped!  Please could you help!
0
bbarr5179
Asked:
bbarr5179
  • 8
  • 7
1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Can you provide the Error number provided when it times out?

Jeff
TechSoEasy
0
 
bbarr5179Author Commented:
I believe it is 721.  However I have got my client to turn off the router and turn it on again and I can now connect.  It is looking like the router will only accept one VPN at a time how can I sort this out?
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What's the model of the router?

Jeff
TechSoEasy
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
bbarr5179Author Commented:
the router is a bt voyager 220v.  we are looking at changing to a cisco 857 integrated services router
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
I'm not familiar with that router, but a quick search shows that there are problems with VPN if you don't have the latest firmware, which is always a good idea to check anyhow:  http://btbusiness.custhelp.com/cgi-bin/btbusiness.cfg/php/enduser/cci/bt_adp.php?&cat_lvl1=426&cat_lvl2=427&cat_lvl3=440&p_cv=3.440&p_cats=426,427,440&p_faqid=7280

Jeff
TechSoEasy
0
 
bbarr5179Author Commented:
Thanks for the advice Jeff.  I think my client wants to go ahead with the change to the cisco router anyway.  Is it possible that this router can only take one VPN at a time as this is the standard one that BT send out with their Business broadband package.
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
As I said, I'm not really familiar with that router... it is very conceivable though that a router would limit the number of PPTP connections.  The Cisco 857, for instance, has a limit of 10 users.

Jeff
TechSoEasy
0
 
bbarr5179Author Commented:
Thanks again as soon as I know if it works you will know.  Thanks for takin the time to comment
0
 
bbarr5179Author Commented:
I was wondering if port forwarding was the problem.  You see I have set up the current router to forward all incoming VPNs (port 1723) to my VPN server is ther any way that I have not configured this properly and it is preventing two VPNs from being forwarded. Do I need to forward any more ports?
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
What do you mean your "VPN Server"?  Do you mean your SBS?

Jeff
TechSoEasy
0
 
bbarr5179Author Commented:
sorry yes I mean My SBS server.  Also I just got a cisco 857 integrated services router.  Followed the instructions to to configure it so I could use it instead of the BT one.  But after I have made all the changes and clicked finish it just freezes and does absolutely nothing.  I left it for 20mins Nothing!  So I went into task manager to close the windows and reconnected to it through the browser and guess what no changes had been made I had to put in the factory password to get and try again and it did exactly the same. Any suggesstions?
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
If you're asking about how to configure this router overall... beyond the scope of getting your VPN to work, then you really need to post a separate question.  

Jeff
TechSoEasy
0
 
bbarr5179Author Commented:
I have asked a seperate question for the router configuration.  Just need to know if I need to forward any more ports to allow more than one vpn? Or if my current config Port forwarding incoming 1723 to my SBS server is enough.
0
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
All you need is 1723 AND GRE Protocol 47 (which is not port 47).  GRE is sometimes called "VPN Passthrough".

Jeff
TechSoEasy
0
 
bbarr5179Author Commented:
Just as I thought doesnt hurt to double check though.  My currrent config does include GRE47 as well thanks for all your help I will let you know how things go.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 8
  • 7
Tackle projects and never again get stuck behind a technical roadblock.
Join Now