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GAL Won't update on Exchange Server 2000

Posted on 2006-11-06
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Last Modified: 2010-03-06
Greetings all,

Recently, an EE was terminated, and we followed our standard procedure of disabling the account, hiding it from exchange address lists, resetting PW, etc. Well, 2 weeks later, we need to access the users calander, so we unhide it from exchange address lists, and enable the account. I'm using Outlook 2000 as my client, and it gets me nowhere. So I update the Remote Update Service, and try again, no luck. It's still not recognizing the EE's name, I get a message from Outlook saying the user can't be found. Also in ADSI Edit the attribute for ShowInAddressBook is "Not set". try re-applying the "hide from address book" and disable and re-enable the account, as well as try manually updating the RUS, no luck.

However, from within ESM, Under Recipients --> All Global Address Lists ---> Default GAL and then Preview, they show up in there.

Anyone have any suggestions? It's important I gain access to the calander and other items ASAP.

Thank you.
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Question by:dtagmis
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Stacy Spear earned 500 total points
ID: 17883703
If the account lost its SID already (which it sounds like it did) you need to go into permissions of the account and add the Self attribute to it. After GC replication it should be accessible then.

What is an EE?
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by:dtagmis
ID: 17883893
Thank you, this seems to have done it. I tried this, and noticed propogation was turned off for this account, so I checked the box, re-added self, and tried again and it worked fine. Thank you very much.

EE is shorthand for Employee. Sorry, should have typed it out.

Thanks again
Kevin
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Expert Comment

by:Stacy Spear
ID: 17883974
Glad to help!
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