We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you a podcast all about Citrix Workspace, moving to the cloud, and analytics & intelligence. Episode 2 coming soon!Listen Now

x

Ricoh Scanrouter password recovery

criticalspoke
on
Medium Priority
10,528 Views
Last Modified: 2013-12-27
Is there a password recovery procedure for ScanRouter V2 administration?  
Comment
Watch Question

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
wyliecoyoteukIT director
CERTIFIED EXPERT
Commented:
I think that is referring to scanrouter pro (I could be wrong).
Scanrouter lite, which comes free with the ricoh MFPs and scanners, by default has no password.
However, if you are running it at startup, or as a service, if you change the password of the user who installed it, it will fail.It will usually ask you to change the password at the first startup.

Author

Commented:
Below is the scan router password change procedure. There is no way to recover the current password.

1) Stop the ScanRouter service.
2) Open a MS-DOS prompt session.
3) Navigate to the ScanRouter installation directory. Default is c:\program files\rds
4) Type the command ddsinitial -auth
5) The ScanRouter Administrator password login window will appear to change and confirm the new password.
6) Exit MS-DOS prompt


use ddsmaint.exe -passwd to change the scan router password

Irwin SantosComputer Integration Specialist

Commented:
cool. thank  you!
On the fix from criticalspoke, after I typed
ddsmaint.exe -passwd
nothing happened.  Is there another command needed?

jeff


I just found where you can see what the password is
all passwords used and password changes are stored in a log file c:\Program files\rds\log\FmAdAuth.exe.log.  look for SetProp(Password:

Author

Commented:
Thank you Janson143

Commented:
Thanks janson143. Was able to find the password which was shorter than the one I thought it was. It must have got cut off.

Above steps by criticalspoke did not work for me.
all passwords used and password changes are stored in a log file c:\Program files\rds\log\FmAdAuth.exe.log. look for SetProp(Password:
I found the hard way that you can enter more than 8 charactors but it only stores 8.  so if your password is more than 8 and you tyr to logon the logon will fail.

Commented:
When I look at the log file referenced above there appears to be no password. When I try to reset the password using the command prompt, I get opening of service failed? Any ideas? The Pc this software is installed on is end of life and I need to reconfigure on another PC so I need to copy all the settings. Any help would be greatly appreciated.
wyliecoyoteukIT director
CERTIFIED EXPERT

Commented:
What Oscar is the new pc running?
Scanrouter lite is no longer supported, won't work on anything later than xp.
wyliecoyoteukIT director
CERTIFIED EXPERT

Commented:
That is os, Oscar.
Damn predictive text
i have it running on 2003 server Oscar

sounds like the service wont start. the service account must use a user account , not system, and must be a admin user on the computer. or at least given the Rights to logon as a service.
wyliecoyoteukIT director
CERTIFIED EXPERT

Commented:
another thing, Sr lite is incompatible with remote desktop.
logging in via rdp stops the service

Commented:
I was able to just repair the installation, then entered the 8 digit password and I finally got in.
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.