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Outlook 2003 hangs when replying to or forwarding an e-mail

Posted on 2006-11-06
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Last Modified: 2010-04-08
I am using MS Word as my e-mail editor.

For some unknown reason it now hangs at the sceen "opening Word as your e-mail editor"

It worked perfectly for past 3 years up until today.

I have read about a similar problem posed in january this year but am unable to do the accepted answer as i am unable to remane the normal.dot file.

HEEEEEELLLLLLPPPPP!!!!!

Inkie
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Question by:Inkie
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LVL 97

Expert Comment

by:war1
ID: 17886216
Greetings, Inkie !

What are you not able to rename or delete normal.dot file?  Cannot find it? It is a hidden file, so you need to search hidden folders or unhide hidden files to see the file. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.


Best wishes!
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Author Comment

by:Inkie
ID: 17896899
I have searched the hidden files and when I right click on the normal.dot folder to use the rename facility it will not let me do it
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LVL 97

Expert Comment

by:war1
ID: 17898934
Inkie,

Make sure MS Word is closed when you try to rename normal.dot file.  If you cannot rename it, delete it.
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LVL 97

Expert Comment

by:war1
ID: 17915602
Inkie,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:Inkie
ID: 17972519
Hi Guys,

Sorry for not replying sooner but I've been out of town and have only just returned.

The last message I received was from war1 but I never had the time to do as he said.

Anyway, when I returned and turned on my computer, the problem seems to have disappeared.

I don't know how this came about. Maybe someone can explain it

Kind regards,

Inkie
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LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 17972565
Inkie,

Glad the problem has gone away.  Test your computer thoroughly, to prevent it from reoccurring.
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Author Comment

by:Inkie
ID: 17974429
Thanks war1
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