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Outlook 2003 hangs when replying to or forwarding an e-mail

I am using MS Word as my e-mail editor.

For some unknown reason it now hangs at the sceen "opening Word as your e-mail editor"

It worked perfectly for past 3 years up until today.

I have read about a similar problem posed in january this year but am unable to do the accepted answer as i am unable to remane the normal.dot file.

HEEEEEELLLLLLPPPPP!!!!!

Inkie
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Inkie
Asked:
Inkie
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1 Solution
 
war1Commented:
Greetings, Inkie !

What are you not able to rename or delete normal.dot file?  Cannot find it? It is a hidden file, so you need to search hidden folders or unhide hidden files to see the file. Open Windows Explorer folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.


Best wishes!
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InkieAuthor Commented:
I have searched the hidden files and when I right click on the normal.dot folder to use the rename facility it will not let me do it
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war1Commented:
Inkie,

Make sure MS Word is closed when you try to rename normal.dot file.  If you cannot rename it, delete it.
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war1Commented:
Inkie,

We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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InkieAuthor Commented:
Hi Guys,

Sorry for not replying sooner but I've been out of town and have only just returned.

The last message I received was from war1 but I never had the time to do as he said.

Anyway, when I returned and turned on my computer, the problem seems to have disappeared.

I don't know how this came about. Maybe someone can explain it

Kind regards,

Inkie
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war1Commented:
Inkie,

Glad the problem has gone away.  Test your computer thoroughly, to prevent it from reoccurring.
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InkieAuthor Commented:
Thanks war1
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