Exchange 2003 - user can send/recieve internal send external, but not recieve external
Posted on 2006-11-07
I am about to leave on a service call with the problem described in my title. I am fairly familiar with exchange (mostly 2000) and I set this user up with an account last week. I did it through exchange tasks and everything seemed to go routinely. Today they call and tell me that the user cannot recieve email from outside, even though he can send and recieve mail internally and send mail externally successfully.
I sent an email from my office to his account with a delivery reciept and a read reciept, I never got the delivery reciept, nor did I recieve an "undeliverable" message either.
This SBS Server was just recently set up for this company by another IT company which they fired for whatever reasons, and so I am not as familiar with how things are set up at this location as I usually am.
If anyone has any ideas please let me know, I will check on this post again when I get on site.
Thanks in advance