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Multpile emails recieved from single e-mail

Posted on 2006-11-07
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Last Modified: 2010-03-06
For some reason we are having an intermittent problem with incoming mail from one external address.  Multiple people in our company recieve a weekly email from and external company.  Some of the people will recieve the message multpile times.  When I look at hte message history via message tracking you can see it looping multpile times.  I can see were it Submits it to the queue and then furhter down it shows the message being delivered locally to the internal users.  Then it shows it submitting it to the queue again down to where it delivers it again.  Anybody got any suggestions on this one?
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Question by:AchFood
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by:Sembee
ID: 17892111
That usually means something is interfering with the email traffic. Anti virus, Anti spam, Firewall etc. The email isn't delivered correctly or the remote server doesn't think so and the message is resent.

Simon.
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by:AchFood
ID: 17893300
I've gone back and looked at that and I don't see anything in the logs.  The fun part about this is it's an e-mail from the same company, that comes with data ever week.  ABout a month a go a user reported this issue.  THen it stopped for them. A few weeks a go another user reported this and then it didn't do it agasin the next week.  Now today we have 2 different user reporting the issue.  I don't see any consistency yet.
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Sembee earned 250 total points
ID: 17893740
Without any kind of consistency it is very difficult to diagnose.
The problem may also be out of your control. As the recipient your hands are tied on diagnosing as you can't really do a great deal to replicate the problem.

Simon.
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