sarniscool
asked on
Setting up a blackberry.
I have a blackberry from a user. I have no clue on blackberrys. How do I set this user up so that they can receive emails from the BES server. I already downloaded the desktop manager. I also went into the server and created a profile and generated and sent a password to use to activate the blackberry. I typed that password in and activated from the blackberry, I've waited for about 30 minutes and nothing is happening. The server shows that it is initializing under status, but nothing else is changing.
Is there a step-by-step instruction? I would also like to import contacts and calenders from outlook also.
Thanks
Is there a step-by-step instruction? I would also like to import contacts and calenders from outlook also.
Thanks
What version of BES do you have? I will write up a short step by step guide for you
The emails you mentioned above are they coming into your inbox? These emails are supposed to be collected by the BES server without the end user ever seeing them. This can indicate an issue within different areas such as:
1. Issue with the BES server
2. Issue with Outlook or Spam filter preventing the files from being processed.
3. You have installed the Desktop Redirector incorrectly (or when not required).
The emails you mentioned above are they coming into your inbox? These emails are supposed to be collected by the BES server without the end user ever seeing them. This can indicate an issue within different areas such as:
1. Issue with the BES server
2. Issue with Outlook or Spam filter preventing the files from being processed.
3. You have installed the Desktop Redirector incorrectly (or when not required).
ASKER
How do I find out what version of BES I have?
On the server, the Blackberry Manager is 4.0.3.10. Some of the documentation says BES 4.0.
Yes the emails are coming into my mailbox. Something simular to this...
This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
BEGINETP 417
AR7XPEsAAAAAIBAIMzJCMTczND
OFAJT1RBS0VZR0VOA0CAgICCWA
jM5T4/iAQNy0XLO4kQMC/GGitc
tDGhK8nxjyMN0C7mzd0+559ssg
ODcwM2UUElJlc2VhcmNoIEluIE
TEQrahwPAwEAAAACAgQEAAIBAQ
ENDETP -1709570997
All of them have an attachment of ETP.DAT
Sender is: network@etp1008.etp.na.bla
Title is: **SPAM: 05:44 ** RIM_bca_28a80a80-e........
So you could be right about it being spammed out. If this is the case, what do I do or is there a work around? Also I did install the Desktop Redirector, I don't believe I set it up, and I'm not sure if its required.
On the server, the Blackberry Manager is 4.0.3.10. Some of the documentation says BES 4.0.
Yes the emails are coming into my mailbox. Something simular to this...
This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.
BEGINETP 417
AR7XPEsAAAAAIBAIMzJCMTczND
OFAJT1RBS0VZR0VOA0CAgICCWA
jM5T4/iAQNy0XLO4kQMC/GGitc
tDGhK8nxjyMN0C7mzd0+559ssg
ODcwM2UUElJlc2VhcmNoIEluIE
TEQrahwPAwEAAAACAgQEAAIBAQ
ENDETP -1709570997
All of them have an attachment of ETP.DAT
Sender is: network@etp1008.etp.na.bla
Title is: **SPAM: 05:44 ** RIM_bca_28a80a80-e........
So you could be right about it being spammed out. If this is the case, what do I do or is there a work around? Also I did install the Desktop Redirector, I don't believe I set it up, and I'm not sure if its required.
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ASKER
Thanks, the issue was that I had to be on the blackberry's owner's computer to do the registration. Not sure why it had to be like that.
ASKER
This message is used to carry data between the BlackBerry handheld and an associated server. Please do not delete, move or respond to this message - it will be processed by the server.