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Can't view email search results

pbrooks06
pbrooks06 asked
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Medium Priority
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Last Modified: 2010-04-08
I am running Windows Server 2003 SBS with Exchange. One of the users is on an XP machine using Outlook 2003. He has permissions to access another user's inbox as a Publishing Editor. The second user's computer is also an XP machine with Outlook 2003 that was recently built and added to the network. After the new computer was added the first user can no longer open any emails that are the result of a search from the second user's inbox. For example:

User 1 highlights the inbox of User 2 and clicks on find. Then he enters a subject and results show up. When he double clicks to open one of those results it says "can't open email". If he then finds the subject and date of that email and organize the inbox by date to find it he can then open it.

I've tried changing the 1st user to an owner of the 2nd users mailbox but that did not fix the problem. Any suggestions? I'm sure this has an easy fix I just cannot find it.
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Commented:
Hi pbrooks06,

Try this:
1. close out of outlook
2. click on start >> Run
3. type in: "C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /cleanviews
4. click on OK

Note: this will remove any custom views you have.

cheers,
frankco

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Commented:
I don't want to try that quite yet as I don't want to clear all of the user's custom views yet, but I will try that a little later so thank you for the suggestion.

To me it seems like this is most likely a problem of permissions? Anyone have any thoughts in that direction?

Author

Commented:
Thank you for trying to help.  The problem disappeared so I am not sure what solved it however I did not use your solution.  For your help I awarded the points.

Thanks again,
Pat
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