?
Solved

Can't view email search results

Posted on 2006-11-07
3
Medium Priority
?
180 Views
Last Modified: 2010-04-08
I am running Windows Server 2003 SBS with Exchange. One of the users is on an XP machine using Outlook 2003. He has permissions to access another user's inbox as a Publishing Editor. The second user's computer is also an XP machine with Outlook 2003 that was recently built and added to the network. After the new computer was added the first user can no longer open any emails that are the result of a search from the second user's inbox. For example:

User 1 highlights the inbox of User 2 and clicks on find. Then he enters a subject and results show up. When he double clicks to open one of those results it says "can't open email". If he then finds the subject and date of that email and organize the inbox by date to find it he can then open it.

I've tried changing the 1st user to an owner of the 2nd users mailbox but that did not fix the problem. Any suggestions? I'm sure this has an easy fix I just cannot find it.
0
Comment
Question by:pbrooks06
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 18

Accepted Solution

by:
Frankco earned 1000 total points
ID: 17897964
Hi pbrooks06,

Try this:
1. close out of outlook
2. click on start >> Run
3. type in: "C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /cleanviews
4. click on OK

Note: this will remove any custom views you have.

cheers,
frankco

0
 

Author Comment

by:pbrooks06
ID: 17910121
I don't want to try that quite yet as I don't want to clear all of the user's custom views yet, but I will try that a little later so thank you for the suggestion.

To me it seems like this is most likely a problem of permissions? Anyone have any thoughts in that direction?
0
 

Author Comment

by:pbrooks06
ID: 18123721
Thank you for trying to help.  The problem disappeared so I am not sure what solved it however I did not use your solution.  For your help I awarded the points.

Thanks again,
Pat
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You need to know the location of the Office templates folder, so that when you create new templates, they are saved to that location, and thus are available for selection when creating new documents.  The steps to find the Templates folder path are …
Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question