Solved

Can't view email search results

Posted on 2006-11-07
3
174 Views
Last Modified: 2010-04-08
I am running Windows Server 2003 SBS with Exchange. One of the users is on an XP machine using Outlook 2003. He has permissions to access another user's inbox as a Publishing Editor. The second user's computer is also an XP machine with Outlook 2003 that was recently built and added to the network. After the new computer was added the first user can no longer open any emails that are the result of a search from the second user's inbox. For example:

User 1 highlights the inbox of User 2 and clicks on find. Then he enters a subject and results show up. When he double clicks to open one of those results it says "can't open email". If he then finds the subject and date of that email and organize the inbox by date to find it he can then open it.

I've tried changing the 1st user to an owner of the 2nd users mailbox but that did not fix the problem. Any suggestions? I'm sure this has an easy fix I just cannot find it.
0
Comment
Question by:pbrooks06
  • 2
3 Comments
 
LVL 18

Accepted Solution

by:
Frankco earned 250 total points
ID: 17897964
Hi pbrooks06,

Try this:
1. close out of outlook
2. click on start >> Run
3. type in: "C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /cleanviews
4. click on OK

Note: this will remove any custom views you have.

cheers,
frankco

0
 

Author Comment

by:pbrooks06
ID: 17910121
I don't want to try that quite yet as I don't want to clear all of the user's custom views yet, but I will try that a little later so thank you for the suggestion.

To me it seems like this is most likely a problem of permissions? Anyone have any thoughts in that direction?
0
 

Author Comment

by:pbrooks06
ID: 18123721
Thank you for trying to help.  The problem disappeared so I am not sure what solved it however I did not use your solution.  For your help I awarded the points.

Thanks again,
Pat
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Using Outlook for iOS securely 2 44
Outlook other person's Folder access 4 45
Outlook 2010 error 10 13
Outlook 2013 sent view customization 2 23
What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question