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Outlook cannot send or receive external mail

Posted on 2006-11-07
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Last Modified: 2010-04-08
I am running windows server 2003 with exchange 2003.  I have one user regardless of where she logs in cannot receive or send email to external accounts.  I have sent the same message from a hotmail account to that user and another user.  The one gets the email the other does not.  I have deleted and recreated exchange mailboxes and AD accounts, all with the same result.
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Question by:mgooder
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by:achchee
ID: 17895603
make sure the user's mailbox has not exceeded its size.
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Expert Comment

by:sumitshukla
ID: 17896033
I agree with achchee.  If that is not the reason then try this http://support.microsoft.com/kb/895857/en-us
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Expert Comment

by:Frankco
ID: 17897923
H mgooder,

Register INETCOMM.DLL by typing in Run and regsvr32 INETCOMM.DLL.

cheers,
frankco
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Author Comment

by:mgooder
ID: 17900498
After more testing, the user is able to send email to an external email account such as gmail, hotmail and other isp accounts, but incoming email from those same accounts are not showing up in the outlook account.  This is a new email account, so size is not the issue.  I also registered inetcomm.dll with the same results.. no incoming external email.  thanks.

mgooder
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by:sumitshukla
ID: 17905310
check the mail using OWA
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by:mgooder
ID: 17907307
Found the problem.  Our anti-spam appliance was not syncing with LDAP and deleting all mail that it could not resolve to a user.  Thanks for your help.
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by:Frankco
ID: 17910638
Good to hear you found the problem mgooder.

cheers,
frankco
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