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Outlook cannot send or receive external mail

mgooder
mgooder asked
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Last Modified: 2010-04-08
I am running windows server 2003 with exchange 2003.  I have one user regardless of where she logs in cannot receive or send email to external accounts.  I have sent the same message from a hotmail account to that user and another user.  The one gets the email the other does not.  I have deleted and recreated exchange mailboxes and AD accounts, all with the same result.
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Commented:
make sure the user's mailbox has not exceeded its size.
I agree with achchee.  If that is not the reason then try this http://support.microsoft.com/kb/895857/en-us

Commented:
H mgooder,

Register INETCOMM.DLL by typing in Run and regsvr32 INETCOMM.DLL.

cheers,
frankco

Author

Commented:
After more testing, the user is able to send email to an external email account such as gmail, hotmail and other isp accounts, but incoming email from those same accounts are not showing up in the outlook account.  This is a new email account, so size is not the issue.  I also registered inetcomm.dll with the same results.. no incoming external email.  thanks.

mgooder
check the mail using OWA

Author

Commented:
Found the problem.  Our anti-spam appliance was not syncing with LDAP and deleting all mail that it could not resolve to a user.  Thanks for your help.

Commented:
Good to hear you found the problem mgooder.

cheers,
frankco
PAQed with points refunded (500)

Computer101
EE Admin

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