Solved

Outlook cannot send or receive external mail

Posted on 2006-11-07
9
215 Views
Last Modified: 2010-04-08
I am running windows server 2003 with exchange 2003.  I have one user regardless of where she logs in cannot receive or send email to external accounts.  I have sent the same message from a hotmail account to that user and another user.  The one gets the email the other does not.  I have deleted and recreated exchange mailboxes and AD accounts, all with the same result.
0
Comment
Question by:mgooder
  • 2
  • 2
  • 2
  • +2
9 Comments
 
LVL 6

Expert Comment

by:achchee
ID: 17895603
make sure the user's mailbox has not exceeded its size.
0
 
LVL 3

Expert Comment

by:sumitshukla
ID: 17896033
I agree with achchee.  If that is not the reason then try this http://support.microsoft.com/kb/895857/en-us
0
 
LVL 18

Expert Comment

by:Frankco
ID: 17897923
H mgooder,

Register INETCOMM.DLL by typing in Run and regsvr32 INETCOMM.DLL.

cheers,
frankco
0
 

Author Comment

by:mgooder
ID: 17900498
After more testing, the user is able to send email to an external email account such as gmail, hotmail and other isp accounts, but incoming email from those same accounts are not showing up in the outlook account.  This is a new email account, so size is not the issue.  I also registered inetcomm.dll with the same results.. no incoming external email.  thanks.

mgooder
0
Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

 
LVL 3

Expert Comment

by:sumitshukla
ID: 17905310
check the mail using OWA
0
 

Author Comment

by:mgooder
ID: 17907307
Found the problem.  Our anti-spam appliance was not syncing with LDAP and deleting all mail that it could not resolve to a user.  Thanks for your help.
0
 
LVL 18

Expert Comment

by:Frankco
ID: 17910638
Good to hear you found the problem mgooder.

cheers,
frankco
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 18410387
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Join & Write a Comment

Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

760 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now