Solved

Outlook cannot send or receive external mail

Posted on 2006-11-07
9
221 Views
Last Modified: 2010-04-08
I am running windows server 2003 with exchange 2003.  I have one user regardless of where she logs in cannot receive or send email to external accounts.  I have sent the same message from a hotmail account to that user and another user.  The one gets the email the other does not.  I have deleted and recreated exchange mailboxes and AD accounts, all with the same result.
0
Comment
Question by:mgooder
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
  • 2
  • +2
9 Comments
 
LVL 6

Expert Comment

by:achchee
ID: 17895603
make sure the user's mailbox has not exceeded its size.
0
 
LVL 3

Expert Comment

by:sumitshukla
ID: 17896033
I agree with achchee.  If that is not the reason then try this http://support.microsoft.com/kb/895857/en-us
0
 
LVL 18

Expert Comment

by:Frankco
ID: 17897923
H mgooder,

Register INETCOMM.DLL by typing in Run and regsvr32 INETCOMM.DLL.

cheers,
frankco
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:mgooder
ID: 17900498
After more testing, the user is able to send email to an external email account such as gmail, hotmail and other isp accounts, but incoming email from those same accounts are not showing up in the outlook account.  This is a new email account, so size is not the issue.  I also registered inetcomm.dll with the same results.. no incoming external email.  thanks.

mgooder
0
 
LVL 3

Expert Comment

by:sumitshukla
ID: 17905310
check the mail using OWA
0
 

Author Comment

by:mgooder
ID: 17907307
Found the problem.  Our anti-spam appliance was not syncing with LDAP and deleting all mail that it could not resolve to a user.  Thanks for your help.
0
 
LVL 18

Expert Comment

by:Frankco
ID: 17910638
Good to hear you found the problem mgooder.

cheers,
frankco
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 18410387
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
Changing a few Outlook Options can help keep you organized!
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question