lynnck
asked on
cant view message after search in outlook 2003
We are using Outlook 2003, when performing a search in outlook, i get the required email i am looking for but with an error message - cant view in the reading pane. I can view the email normally by scrolling down to the particular message.
Any ideas?
Any ideas?
kjanicke
Depends upon the format of the message. Some things (very few but some) are not viewable in the preview pane. It's probably an HTML email with embedded pictures, or maybe it was digitally signed by the sender.
Hi lynnck,
1. close out of outlook
2. click on start >> Run
3. type in: "C:\Program Files\Microsoft Office\OFFICE11\Outlook.ex
4. click on OK
Note: this will remove any custom views you have.
Let us know how you do.
cheers,
frankco
1. close out of outlook
2. click on start >> Run
3. type in: "C:\Program Files\Microsoft Office\OFFICE11\Outlook.ex
4. click on OK
Note: this will remove any custom views you have.
Let us know how you do.
cheers,
frankco
ASKER
hi
unfortunately after running cleanviews it still doesnt work... I can open the messages if i dont search for them.
unfortunately after running cleanviews it still doesnt work... I can open the messages if i dont search for them.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Greetings, lynnck !
Some file is corrupt related to seach. If the above does not work,
1. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL
2. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.
3. If no joy, reinstall Outlook. Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall. A menu will pop allowing you to choose repair or reinstall.
http://support.microsoft.com/?kbid=291614
Best wishes!
Some file is corrupt related to seach. If the above does not work,
1. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL
2. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.
3. If no joy, reinstall Outlook. Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall. A menu will pop allowing you to choose repair or reinstall.
http://support.microsoft.com/?kbid=291614
Best wishes!
lynnck, any update?
Thank you Hi lynnck for the points and grade!
Take care,
frankco
Take care,
frankco
It was the anti virus software right?
cheers,
frankc
cheers,
frankc