Solved

cant view message after search in outlook 2003

Posted on 2006-11-08
8
238 Views
Last Modified: 2010-04-08
We are using Outlook 2003, when performing a search in outlook, i get the required email i am looking for but with an error message - cant view in the reading pane. I can view the email normally by scrolling down to the particular message.
Any ideas?
0
Comment
Question by:lynnck
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 18

Expert Comment

by:kjanicke
ID: 17897627
Depends upon the format of the message.  Some things (very few but some) are not viewable in the preview pane.  It's probably an HTML email with embedded pictures, or maybe it was digitally signed by the sender.
0
 
LVL 18

Expert Comment

by:Frankco
ID: 17897713
Hi lynnck,

1. close out of outlook
2. click on start >> Run
3. type in: "C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /cleanviews
4. click on OK

Note: this will remove any custom views you have.

Let us know how you do.

cheers,
frankco

0
 

Author Comment

by:lynnck
ID: 17898371
hi
unfortunately after running cleanviews it still doesnt work... I can open the messages if i dont search for them.
0
NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

 
LVL 18

Accepted Solution

by:
Frankco earned 250 total points
ID: 17898421
Hi lynnck

Start Outlook in Safe Mode.  

Click the Start button and type this in the Open box field. Please add the quotes.

"C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /safe

If that works check your addins:
In Outlook click Tools ~ Options ~ Other ~ Advanced Options ~ Addin Manager.
Uncheck all and restart Outlook. If things work normal, check each addin one by one and restart to see which one is causing the problem.

If that doesn't work.
Click Help ~ Detect and Repair in Outlook.

If that doesn't work create a new profile and try it from there.

1. Click Start, and then click Control Panel.
2. Double click the mail icon. If you do not see the mail icon, click Switch to Classic View.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then click Add.
5. Type in a name for the new profile in and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account, and then click Next.
7. Click the appropriate server type for your new e-mail account, and then click Next.
8. Type your account information in the required boxes, and then click Next.
9. Click Finish, and then click OK.

cheers,
frankco


0
 
LVL 97

Expert Comment

by:war1
ID: 17898747
Greetings, lynnck !

Some file is corrupt related to seach.  If the above does not work,
1. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

2. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

3. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
0
 
LVL 97

Expert Comment

by:war1
ID: 17925266
lynnck, any update?
0
 
LVL 18

Expert Comment

by:Frankco
ID: 18060670
Thank you Hi lynnck for the points and grade!

Take care,
frankco
0
 
LVL 18

Expert Comment

by:Frankco
ID: 18060692
It was the anti virus software right?

cheers,
frankc
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question