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Special Folder in Outlook Mailbox moved to deleted items

Posted on 2006-11-08
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Last Modified: 2010-03-06
Hi there,

I've got an interesting problem.  I migrated a user's mailbox from Exchange 5.5 to 2003, and for some reason, after the migration finished the user appeared to have a duplicated OUTBOX and SENT ITEMS folder in his Outlook 2003 client.

The user therefore deleted his duplicated folders, and these now appear in his deleted items folder.

As I believed that the duplication was caused by his .OST in 2003, I removed cached exchange mode and deleted his .OST file.

The trouble is now, when the user logs back into outlook, his working OUTBOX and SENT ITEMS folders are missing from the usual places you'd expect them (on the folder list) and now appear as subfolders in his DELETED ITEMS folder!

I'm unable to move these subfolders in outlook as I get the standard message "Unable to move special folders", and can confirm that this problem is with his mailbox as I can see the same issue when loggin him into Outlook web access.

Please help!

Mike
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Question by:gei0089l
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19 Comments
 
LVL 18

Expert Comment

by:kjanicke
ID: 17899635
Greetings:

You may want to try executing outlook with the reset folders switch

/ResetFolders

Restores missing folders for the default delivery location.

http://www.petri.co.il/outlook_2003_command_line_switches.htm

and see if that helps.
regards
0
 

Author Comment

by:gei0089l
ID: 17900064
Hi there,

I tried that already, but that didn't make any difference
0
 
LVL 18

Expert Comment

by:kjanicke
ID: 17900124
Greetings:

You may end up extracting all the mail to PST and temporarilly disabling the mailbox.

After extracting, in AD you can remove the exchange attributes.  Wait a few minutes for replication (about 5 at least) and than create a new mailbox for the user.
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Author Comment

by:gei0089l
ID: 17900136
Hi there,
That would be my last option.  I have considered that, but I would like to get it fixed before having to create a PST and a new mailbox.
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LVL 104

Expert Comment

by:Sembee
ID: 17901022
Try moving them in OWA.

Simon.
0
 
LVL 18

Expert Comment

by:kjanicke
ID: 17901549
Good idea!!  I completely forgot about all the cool things available thru OWA.  ;-)
0
 

Author Comment

by:gei0089l
ID: 17905137
Nope, just tried that.  Got an "Access Denied" message.
0
 

Author Comment

by:gei0089l
ID: 17908055
That's gonna be difficult.  I can't find the exchange 5.0 client as mentioned in the question above.
I have already tried OWA (the mailbox is on Exchange 2003) and this doesn't work (I get "access denied" message when trying to move the folder).

Will exchange 5.0 client (as mentioned as the answer in your last link) work with an exchange 2003 mailbox?
0
 
LVL 104

Expert Comment

by:Sembee
ID: 17908144
As long as you haven't restricted the versions of Outlook that can connect, then the old 5.0 client should work.

Simon.
0
 

Author Comment

by:gei0089l
ID: 17931327
I can't find anywhere I can download this program!  Nowhere seems to have the exchange 5.0 client, even though it should be license-free
0
 
LVL 104

Expert Comment

by:Sembee
ID: 17931454
Did you look at the other techniques that are outlined in the articles I linked to?

Simon.
0
 
LVL 104

Expert Comment

by:Sembee
ID: 17931478
The client is available for download from this page:
http://support.microsoft.com/kb/168858

The file you want is this: Sp2_509i.exe

The download link still works.

Simon.
0
 

Author Comment

by:gei0089l
ID: 17939052
ok, I got the download, but it refuses to install in XP.  Does this mean I'll need to install Win98 or NT for this client to work?
0
 

Author Comment

by:gei0089l
ID: 17939621
just tried installing it on NT4, and that didn't work either (got a "This setup program is not intended to be used with your version of windows" message)
0
 
LVL 104

Expert Comment

by:Sembee
ID: 17939630
There are separate versions for Win 9x and for NT. If you download the NT version that should install.
Did you look at the other techniques on those pages?

Simon.
0
 

Author Comment

by:gei0089l
ID: 18137595
The only way I could fix this was to make a backup PST of the user's account, and deleted the user's mailbox (after removing exchange associations).  I then recreated a new mailbox and imported the user's PST (after moving the problem folders back to their original places in the PST).

Mike
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