Solved

DVD Writer Issues

Posted on 2006-11-08
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Last Modified: 2010-04-03
Windows XP
CDROM - Memorex 52X on IDE channel #2 as master
HD - on IDE channel #1 as master
IDE / PCI board installed with 2 channels - appears as a SCSI interface in Device Manager (normal)
(this last interface is used for adding hard drives to the system for testing, cloning, etc.)

The problem:
I added a Plextor PX-708A DVD Writer into the system to burn some audio CDs.  At first it seemed to work but now it doesn't.  A lot of weird things are happening:

- if there's a blank CD in the Plextor drive at boot, the boot process stops at the IDE / PCI BIOS boot.  Removing the disk allows the boot to continue.
- trying to burn an audio CD with almost any software causes an error.  Example: Windows Media Player will say that an error occurred but there is *no* information to say what happened.  Event Monitor doesn't have any events associated with this.  The error occurs almost immediately after the burn is asked for.  Other software (Roxio Easy CD Creator 5.0) fails after more time.  So does MusicMatch jukebox. etc.
Now, I *have* been able to make audio CDs on this drive in this machine but have tried to install various burning applications and that seems to have caused this failure.

What might I do to get back to a usable system?

Thanks,

Fred
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Question by:Fred Marshall
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Expert Comment

by:cxamer
ID: 17901576
Alot of the time DVD+-R and CD burners like to be set as a master drive, what do you have your DVD writer set as on the jumper setting?
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Author Comment

by:Fred Marshall
ID: 17901761
It's set as Master and I've moved it onto one of the IDE channels in place of the Memorex CDROM drive - just in case.  No help doing that.

Microsoft Media Player errors *do* have more information:

"Can't open .wav file."

That's funny because the same app will play the file off the HD just fine!

Thanks,

Fred
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Expert Comment

by:rindi
ID: 17904247
Look for a firmware upgrade for the PCI IDE adapter, and also look for driver upgrades. Make sure you have the updates downloaded and installed for your burning software too, and when installing, make sure you don't also install stuff like InCD packet writers (nero products) or DirectCD (roxio products) or similar.

Delete the upper and lower filters in the registry, they get created by some burning software and aren't necessary:

Start regedit, then look for the following keys:



HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\class\{4D36E965-E325-11CE-BFC1-08002BE10318}



Right click in the upper and lower filter entries in these keys and press delete. Reboot and check if it is OK now.

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Expert Comment

by:f-king
ID: 17905824
Hi
which software did the burner come with ,the one that you were able to burn audio cd's with
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Author Comment

by:Fred Marshall
ID: 17907245
It came with Nero and I'm not able to find it.  I'm still looking.

I tried Roxio 9 and it won't install at all in this computer!  I think that must be a clue.

There was an opportunity to use or remove "hp DLA" and I recall removing it.... (this is an hp PC)
The Memorex CDROM drive is not the OEM drive - it had a combo drive originally.

I'm beginning to think that there is a Windows configuration issue - as in the Registry - but I'm without any ideas as to what to do about it other than reinstalling the OS.  I'd rather not do that but it's an option.

Thanks,

Fred
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LVL 87

Expert Comment

by:rindi
ID: 17907698
Have you tried the registry fix I posted above?

Sometimes you can't install software that came with a specific drive, as that is often locked to the drive. Maybe you can't install roxio because of that.
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Expert Comment

by:derek4017
ID: 17908316
just return the drive, if you can.
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Author Comment

by:Fred Marshall
ID: 17910227
I'll go to the Registry fixes provided...

The drive is old.  I want to use it because I've had good luck making audio CDs on it and I need to make some more right now.

Will update...

Thanks,

Fred
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Author Comment

by:Fred Marshall
ID: 17910761
OK - well before changing the registry entries (which are duplicated above??) Roxio 9 installed OK it appears.

Now, with Roxio, I get a message that the .wav files I'm using aren't valid music files that they have to be either .wav.... etc.  ????  That message seems consistent with other errors I've encountered on this system.  These same files "play" OK on the same software.

What would cause files to not be recognized as valid music files when they presumably *are* and have an appropriate extension?

Thanks,

Fred
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