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Response Time using Term Server and Access DB

Hi,
I have a Windows 2003 Terminal Server with about up to 10 users at a time, licensed for 17.  The server is an IBM 206, P4 single processor 3 GHz, with 1 Gig of ram, and Adaptec mirrored SATA hard drives (built into the motherboard - software implementation of raid 1).  The users remote into the server and run an access database with a form interface.  Usually performance is pretty good with not much complaining.  However, sometimes the users "hang" in the middle of using access.  They are doing a phone survey that is VERY time dependent; they are tracking down to the 1/10th of a second on items such as rings, answers, responses, etc...  The timers have been built into access so they just click a start/stop button for a function.  However when the server/network/internet slows down for whatever reason - 5 - 6 second delay, the user has to delete the call and start over.  My questions are:
1. Can I guarantee access response time across the public internet for a remote user?
2. If so, where do I start troubleshooting this problem?
Thanks - Wayne
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wspjones99
Asked:
wspjones99
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2 Solutions
 
CharliePete00Commented:
The simple answer is no...

...you cannot guarantee anything that uses resources not in your control (ie.  the Internet)
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Jay_Jay70Commented:
Agreed. there is nothing that can be guarranteed with IT....and anyone who claims there is...well....you know what i am getting at.... :) I agree with Charlie on this
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wspjones99Author Commented:
Ok for the time guarantee part, but what about performance monitoring?  What should I look for?
Thansk - Wayne
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What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
Jay_Jay70Commented:
pretty much high usage or over the top usage on any component, there are planety of server monitoring appz out there, just google for some
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wspjones99Author Commented:
Hi,
What about access database aps? and Adobe aps?  Both of these seem to be resource hogs...They are running an access application with LOTS of forms.
Thanks - Wayne
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Jay_Jay70Commented:
its possible, although it shouldnt cause what you are seeing
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Jay_Jay70Commented:
Cant agree with that, Charlie answered this
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