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Response Time using Term Server and Access DB

Hi,
I have a Windows 2003 Terminal Server with about up to 10 users at a time, licensed for 17.  The server is an IBM 206, P4 single processor 3 GHz, with 1 Gig of ram, and Adaptec mirrored SATA hard drives (built into the motherboard - software implementation of raid 1).  The users remote into the server and run an access database with a form interface.  Usually performance is pretty good with not much complaining.  However, sometimes the users "hang" in the middle of using access.  They are doing a phone survey that is VERY time dependent; they are tracking down to the 1/10th of a second on items such as rings, answers, responses, etc...  The timers have been built into access so they just click a start/stop button for a function.  However when the server/network/internet slows down for whatever reason - 5 - 6 second delay, the user has to delete the call and start over.  My questions are:
1. Can I guarantee access response time across the public internet for a remote user?
2. If so, where do I start troubleshooting this problem?
Thanks - Wayne
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wspjones99
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wspjones99
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CharliePete00Commented:
The simple answer is no...

...you cannot guarantee anything that uses resources not in your control (ie.  the Internet)
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Jay_Jay70Commented:
Agreed. there is nothing that can be guarranteed with IT....and anyone who claims there is...well....you know what i am getting at.... :) I agree with Charlie on this
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wspjones99Author Commented:
Ok for the time guarantee part, but what about performance monitoring?  What should I look for?
Thansk - Wayne
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Jay_Jay70Commented:
pretty much high usage or over the top usage on any component, there are planety of server monitoring appz out there, just google for some
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wspjones99Author Commented:
Hi,
What about access database aps? and Adobe aps?  Both of these seem to be resource hogs...They are running an access application with LOTS of forms.
Thanks - Wayne
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Jay_Jay70Commented:
its possible, although it shouldnt cause what you are seeing
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Jay_Jay70Commented:
Cant agree with that, Charlie answered this
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