Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Good Online Support Ticket Keeping System

Posted on 2006-11-08
3
Medium Priority
?
169 Views
Last Modified: 2010-04-07
I have a small computer IT company and I want to keep tickets in a secure area of my website so that I can make records of the work that I do and the solutions that I find.

I would like to know if there is a good PHP setup to make a database where I can log events with the date and time and information. It would have to be searchable too.

I am pretty familiar with a LAMP configuration so if it worked with that, that would be great.

Thanks.
0
Comment
Question by:mrmyth
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 14

Assisted Solution

by:Aamir Saeed
Aamir Saeed earned 800 total points
ID: 17901637
Please try them and let us know which is better because we might use them in future!

http://www.phpsupporttickets.com/index.php?p=downloads

http://phpnuke.org/modules.php?name=News&file=article&sid=4150
0
 
LVL 35

Accepted Solution

by:
mrichmon earned 1200 total points
ID: 17909071
0
 
LVL 35

Assisted Solution

by:mrichmon
mrichmon earned 1200 total points
ID: 17909092
This is not PHP, but is a common one:
http://www.bestpractical.com/rt/

http://en.wikipedia.org/wiki/Request_Tracker

I know many people who run PHP websites, but use this for ticket tracking since it is also open source
0

Featured Post

 [eBook] Windows Nano Server

Download this FREE eBook and learn all you need to get started with Windows Nano Server, including deployment options, remote management
and troubleshooting tips and tricks

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When deciding to adopt any help desk solutions many factors should be explored before taking decisions. This will change from business to another but in general there are some kind of rule of thumb. Here are some quick tips: Do we need only ticket…
Dramatic changes are revolutionizing how we build and use technology. Every company is automating, digitizing, and modernizing operations. We need a better, more connected way to work together as teams so we can harness the insights from our system…
The purpose of this video is to demonstrate how to insert an Iframe into WordPress. This will be demonstrated using a Windows 8 PC. Go to your WordPress login page. This will look like the following: mywebsite.com/wp-login.php : Open Page or Post…
The purpose of this video is to demonstrate how to integrate Mailchimp with Facebook. This will be demonstrated using a Windows 8 PC. Mailchimp and Facebook will be used. Log into your Mailchimp account. : Click on your name. Go to Account Setti…

670 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question