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Good Online Support Ticket Keeping System

Posted on 2006-11-08
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Last Modified: 2010-04-07
I have a small computer IT company and I want to keep tickets in a secure area of my website so that I can make records of the work that I do and the solutions that I find.

I would like to know if there is a good PHP setup to make a database where I can log events with the date and time and information. It would have to be searchable too.

I am pretty familiar with a LAMP configuration so if it worked with that, that would be great.

Thanks.
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Question by:mrmyth
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by:Aamir Saeed
Aamir Saeed earned 200 total points
ID: 17901637
Please try them and let us know which is better because we might use them in future!

http://www.phpsupporttickets.com/index.php?p=downloads

http://phpnuke.org/modules.php?name=News&file=article&sid=4150
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mrichmon earned 300 total points
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by:mrichmon
mrichmon earned 300 total points
ID: 17909092
This is not PHP, but is a common one:
http://www.bestpractical.com/rt/

http://en.wikipedia.org/wiki/Request_Tracker

I know many people who run PHP websites, but use this for ticket tracking since it is also open source
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