Solved

Good Online Support Ticket Keeping System

Posted on 2006-11-08
3
162 Views
Last Modified: 2010-04-07
I have a small computer IT company and I want to keep tickets in a secure area of my website so that I can make records of the work that I do and the solutions that I find.

I would like to know if there is a good PHP setup to make a database where I can log events with the date and time and information. It would have to be searchable too.

I am pretty familiar with a LAMP configuration so if it worked with that, that would be great.

Thanks.
0
Comment
Question by:mrmyth
  • 2
3 Comments
 
LVL 14

Assisted Solution

by:Aamir Saeed
Aamir Saeed earned 200 total points
ID: 17901637
Please try them and let us know which is better because we might use them in future!

http://www.phpsupporttickets.com/index.php?p=downloads

http://phpnuke.org/modules.php?name=News&file=article&sid=4150
0
 
LVL 35

Accepted Solution

by:
mrichmon earned 300 total points
ID: 17909071
0
 
LVL 35

Assisted Solution

by:mrichmon
mrichmon earned 300 total points
ID: 17909092
This is not PHP, but is a common one:
http://www.bestpractical.com/rt/

http://en.wikipedia.org/wiki/Request_Tracker

I know many people who run PHP websites, but use this for ticket tracking since it is also open source
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this short web based tutorial, I wanted to show users how they can still use the powers of FrontPage in conjunction with Expression Web 3.  Even though Microsoft eliminated the use of Web components, we can still use them with FrontPage and edit …
Introduction In this tutorial, I'll explain how to create an animated progress meter in a wireframe prototype developed using Axure RP 7.0 - a leading prototyping tool for designing web sites and software. (For more information about Axure and gett…
The purpose of this video is to demonstrate how to connect a WordPress website to Google Analytics. This will be demonstrated using a Windows 8 PC Go to your WordPress login page. This will look like the following: mywebsite.com/wp-login.php :…
The purpose of this video is to demonstrate how to update a WordPress Site’s version. WordPress releases new versions of its software frequently and it is important to update frequently in order to keep your site secure, and to get new WordPress…

785 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question