Solved

CDRW drive spins up and only opens an empty folder.

Posted on 2006-11-08
9
199 Views
Last Modified: 2010-04-25
I've got a funny problem with a customers PC. There is one drive in this P4 XP system. The drive shows no problems in Device Manager. When I insert CDROM disc in drive it begins to open, XP ask's what to do do with disc, I choose open and an empty folder appears. I can place any type disc eg; Program disc, self burnt disc, picture disc and nothing opens unless I go into the drives properties via Device Manager, click Volumes tab and click populate. I can then select CD drive thru My Computer and contents is displayed. If I eject CD then place it back in drive I have to populate it again.

I have replaced drive with new drive with no luck. I have replaced IDE cable no luck. Drive shows up in BIOS.
I have tried another Power Supply no luck. It is alone on the secondary IDE channel with the right jumper setting.

Once I click populate, drive will work great. I installed Quickbooks to see if any errors would occur.

0
Comment
Question by:mpcm
  • 4
  • 2
  • 2
  • +1
9 Comments
 
LVL 42

Expert Comment

by:zephyr_hex (Megan)
ID: 17902389
have you tried uninstalling the drive in device manager, and then reboot to get it to re-install?  also, make sure they are up to speed on windows updates (custom option, not express)
0
 
LVL 23

Accepted Solution

by:
phototropic earned 500 total points
ID: 17902918
Deleting "upperfilters" and "lowerfilters" in the registry often helps with CD Rom issues:

http://support.microsoft.com/kb/314060

Good luck!
0
 

Author Comment

by:mpcm
ID: 17903062
zephyr hex, I did uninstall from DM and reboot. XP loaded drivers and still no luck. I haven't tried update will try tomorrow.
0
Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

 

Author Comment

by:mpcm
ID: 17903064
phototropic, I didn't do as you suggested but will try this tomorrow.
0
 
LVL 92

Expert Comment

by:nobus
ID: 17904696
if the above does not help, try running sfc /scannow from the run box
alternatively, a repair install can be necessary, or a fresh install :
http://www.michaelstevenstech.com/XPrepairinstall.htm      
0
 
LVL 92

Expert Comment

by:nobus
ID: 17904707
...and just to be sure, run a ram test too; use memtest86+ from www.memtest.org
followed by a disk scan for errors
0
 

Author Comment

by:mpcm
ID: 17906055
Thanks nobus, I'll try your suggestion today and let you know how it went.
0
 

Author Comment

by:mpcm
ID: 17907583
Thanks everyone for the help. phototropic's solution was the one that worked. Way to go experts.
0
 
LVL 23

Expert Comment

by:phototropic
ID: 17907706
Happy to help...
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Computer running slow? Taking forever to open a folder, documents, or any programs that you didn't have an issue with before? Here are a few steps to help speed it up. The programs mentioned below ALL have free versions, you can buy them if you w…
Windows 7 does not have the best desktop search built in. This is something Windows 7 users have struggled with. You type something in, and your search results don’t always match what you are looking for, or it doesn’t actually work at all. There ar…
Along with being a a promotional video for my three-day Annielytics Dashboard Seminor, this Micro Tutorial is an intro to Google Analytics API data.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

816 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now