ycguy1117
asked on
WIN 2K
Computer boots up through password, then there is a flash of the taskbar and then it just does nothing. Blank screen, mouse, you can move mouse around but nothing else happens.
ASKER
Does the same thing in safe mode, never quite makes it, does the password and then stops
If you control Alt delete deos task manager come up. If so you can run a program from there. Have a look in eventvwr.exe, laucnh a cmd.exe if needed, might be able to start explorer.exe etc.
Steve
Steve
Check those entries specified in the below article:
http://support.microsoft.com/kb/555648
This should help you troubleshoot the isuse.
If that doesn't resolve and computer boots up properly in Safe Mode or Safe Mode with Networking then follow the steps outlined here:
1. Go to Safe Mode.
2. Start Registry editor > navigate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\ CurrentCon trolSet\Co ntrol\Safe Boot\Minim al
3. Save/Export this key to SafeBoot.reg file
4. Next navigate to the following key:
HKEY_LOCAL_MACHINE\System\ CurrentCon trolSet\Se rvices
5. Save/Export this to Services.reg.
6. Now edit SafeBoot.reg in notepad or wordpad (make sure you disable word wrapping) > next
Find all the entries with:
[HKEY_LOCAL_MACHINE\SYSTEM \CurrentCo ntrolSet\C ontrol\Saf eBoot\Mini mal
and replace all with the following:
[HKEY_LOCAL_MACHINE\SYSTEM \CurrentCo ntrolSet\S ervices
7. After replacing all entries save SafeBoot.reg file and double click on it.
8. Now restart your computer in Normal Mode. It should boot.
http://support.microsoft.com/kb/555648
This should help you troubleshoot the isuse.
If that doesn't resolve and computer boots up properly in Safe Mode or Safe Mode with Networking then follow the steps outlined here:
1. Go to Safe Mode.
2. Start Registry editor > navigate to the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\
3. Save/Export this key to SafeBoot.reg file
4. Next navigate to the following key:
HKEY_LOCAL_MACHINE\System\
5. Save/Export this to Services.reg.
6. Now edit SafeBoot.reg in notepad or wordpad (make sure you disable word wrapping) > next
Find all the entries with:
[HKEY_LOCAL_MACHINE\SYSTEM
and replace all with the following:
[HKEY_LOCAL_MACHINE\SYSTEM
7. After replacing all entries save SafeBoot.reg file and double click on it.
8. Now restart your computer in Normal Mode. It should boot.
ASKER
Got into event viewer and getting consistent errror in: Service Control Manager
What errors.... that is a general error, probably saying it can't start services, possibly due to other issues or possibly unrelated. You can dump the error numbers into www.eventid.net if you wish.
Steve
Steve
ASKER
Error: The folowing boot-start driver (s) failed to load
SYMTDI
SYMTDI
You may require a repair install of win2k.
I would also do a hardware Diag and the hard drive and MB.
I hope this helps !
I would also do a hardware Diag and the hard drive and MB.
I hope this helps !
That is part of Norton by the look of it. If you can get regedit to run through task manager or whatever try this :
http://www-jerry.oit.duke.edu/pc/xp_dhcp_client_wont_start.html
is that the only error in there? Does the Start button and explorer come up eventually or are you running eventvwr from task manager as suggested?
http://www-jerry.oit.duke.edu/pc/xp_dhcp_client_wont_start.html
is that the only error in there? Does the Start button and explorer come up eventually or are you running eventvwr from task manager as suggested?
ASKER
That is the only error: I am running thru task manager as suggested!
I would try uninstalling Norton from the Task Manager.
File> Run> Control Appwiz.cpl
File> Run> Control Appwiz.cpl
Does it let you run explorer as suggested if you type explorer.exe into the run box?
ASKER
will not run explorer, I can get to appwiz.cpl but the symantec/norton is the only thing that the radio button is not functional: grayed out
ASKER
Had to admin passwords, tried the other one and I am able to remove Symantec Antivirus, will let you know what happens
ASKER
Still same issue, explorer just flashes for a moment and the just the background and mouse arrow. I can do the three finder salute and gewt tak manager, etc.
Are you still getting the same event log error ?
ASKER
error: Service Control Manager: PNEM service failed to start
ASKER
PMEM
ASKER
Now error Cdralw2k
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Oh well don't reward any of the troubleshooting... I guess you 'had' to reinstall in the end then?
Has anything changed on the machine? Try restarting it and booting into safe mode.
http://support.microsoft.com/kb/315222