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WIN 2K

Posted on 2006-11-08
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Last Modified: 2010-04-13
Computer boots up through password, then there is a flash of the taskbar and then it just does nothing.  Blank screen, mouse, you can move mouse around but nothing else happens.
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Question by:ycguy1117
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23 Comments
 
LVL 29

Expert Comment

by:mass2612
ID: 17904100
Hi,

Has anything changed on the machine? Try restarting it and booting into safe mode.

http://support.microsoft.com/kb/315222
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Author Comment

by:ycguy1117
ID: 17904251
Does the same thing in safe mode, never quite makes it, does the password and then stops
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LVL 43

Expert Comment

by:Steve Knight
ID: 17905441
If you control Alt delete deos task manager come up.  If so you can run a program from there.  Have a look in eventvwr.exe, laucnh a cmd.exe if needed, might be able to start explorer.exe etc.
Steve
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LVL 35

Expert Comment

by:Nirmal Sharma
ID: 17905473
Check those entries specified in the below article:

http://support.microsoft.com/kb/555648

This should help you troubleshoot the isuse.

If that doesn't resolve and computer boots up properly in Safe Mode or Safe Mode with Networking then follow the steps outlined here:

1.      Go to Safe Mode.

2.      Start Registry editor > navigate to the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal

3.      Save/Export this key to SafeBoot.reg file

4.      Next navigate to the following key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

5.      Save/Export this to Services.reg.

6.      Now edit SafeBoot.reg in notepad or wordpad (make sure you disable word wrapping) > next

Find all the entries with:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal

and replace all with the following:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

7.      After replacing all entries save SafeBoot.reg file and double click on it.

8.      Now restart your computer in Normal Mode. It should boot.
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Author Comment

by:ycguy1117
ID: 17906215
Got into event viewer and getting consistent errror in: Service Control Manager
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LVL 43

Expert Comment

by:Steve Knight
ID: 17906506
What errors.... that is a general error, probably saying it can't start services, possibly due to other issues or possibly unrelated.  You can dump the error numbers into www.eventid.net if you wish.

Steve
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Author Comment

by:ycguy1117
ID: 17906726
Error:  The folowing boot-start driver (s) failed to load
SYMTDI
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LVL 63

Expert Comment

by:SysExpert
ID: 17906811
You may require a repair install of win2k.

I would also do a hardware Diag and the hard drive and MB.

I hope this helps !
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LVL 43

Expert Comment

by:Steve Knight
ID: 17906901
That is part of Norton by the look of it.  If you can get regedit to run through task manager or whatever try this :

http://www-jerry.oit.duke.edu/pc/xp_dhcp_client_wont_start.html

is that the only error in there?  Does the Start button and explorer come up eventually or are you running eventvwr from task manager as suggested?
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Author Comment

by:ycguy1117
ID: 17906962
That is the only error:  I am running thru task manager as suggested!
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LVL 66

Expert Comment

by:johnb6767
ID: 17908558
I would try uninstalling Norton from the Task Manager.

File> Run> Control Appwiz.cpl
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LVL 43

Expert Comment

by:Steve Knight
ID: 17908823
Does it let you run explorer as suggested if you type explorer.exe into the run box?
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Author Comment

by:ycguy1117
ID: 17909539
will not run explorer, I can get to appwiz.cpl but the symantec/norton is the only thing that the radio button is not functional:  grayed out
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Author Comment

by:ycguy1117
ID: 17909574
Had to admin passwords, tried the other one and I am able to remove Symantec Antivirus, will let you know what happens
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Author Comment

by:ycguy1117
ID: 17909936
Still same issue, explorer just flashes for a moment and the just the background and mouse arrow.  I can do the three finder salute and gewt tak manager, etc.
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LVL 63

Expert Comment

by:SysExpert
ID: 17909991
Are you still getting the same event log error ?

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Author Comment

by:ycguy1117
ID: 17910107
error:  Service Control Manager: PNEM service failed to start
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Author Comment

by:ycguy1117
ID: 17910112
PMEM
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LVL 63

Expert Comment

by:SysExpert
ID: 17910147
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Author Comment

by:ycguy1117
ID: 17910222
Now error Cdralw2k
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LVL 63

Expert Comment

by:SysExpert
ID: 17914190
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Accepted Solution

by:
mimesscareme earned 500 total points
ID: 17917190
Have you tried to do a repair of Win2k?  You will most likely have to reinstall the applications that are causing the troubel BUT you will start with a fresh system.ini and startup files.
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LVL 43

Expert Comment

by:Steve Knight
ID: 18156849
Oh well don't reward any of the troubleshooting... I guess you 'had' to reinstall in the end then?

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